Forum Discussion
Same data as above, but new issue ID: GJ-088-234
Netflix boots me back to home screen after exactly 3 minutes.
Have factory reset ROKU to no avail and tried everything in this thread.
Welcome and thank you for posting here in the Roku Community, DIsgustedinAK!
It is highly appreciated that you've brought this to our attention and we'd be more than happy to forward the details you've provided to the appropriate Roku team to include your device in the process of investigation.
From time to time, kindly try to highlight the channel tile and press the star (*) button on your remote to update it and once again, we sincerely apologize for any inconvenience this may have caused you.
If there's anything else you'd like us to address, please don't hesitate to let us know as we'd be more than happy to assist you anytime.
Best regards,
Carly
- dnaylor52 years agoChannel Surfer
The thread is only 6 pages now? 🤔
- BJames2 years agoBinge Watcher
Wow, just noticed, so they eliminated over 13 pages of complaints. ROKU keeps getting worse and worse. They must not want people that have this problem to realize how big it is. So sad that a company I respected has to resort to these tactics. I noticed that ROKU "Carly" is suggesting all the failed actions once again. "Carly" is a robot as are all the other "moderators". I still have an old ROKU that works great, but now have started getting Fire Sticks and they work great. After over a year letting them know about this problem, they still have no clue on how to solve it. So sad.
- mandy112 years agoRoku Guru
That means they have solved the problem. Just delete the complaints.
After all the problem is the complaints....
- dnaylor52 years agoChannel Surfer
I don't understand why they deleted all those pages. So many ppl have posted the requested information and now it’s all gone.
I can’t find my post so I'm posting it again.
This issue has been happening to both of my Roku tvs for a while. This just happened again while I was using Netflix but the issue happens with a wide variety of apps I use regularly. This is definitely not a new problem but likely an issue that is rapidly expanding. Unfortunately a full reset and a uninstall/reinstall did not solve my issue. Here is a list of all the requested information.
TCL Model: 32S335
Model: 8122X - Roku TV
Serial number: YK000X203411 (NST220203411)
Software version: 12.5.0 • build 4176-48
GC version: 10.4.45
Timestamp: 2023-12-27T07:17:23Z
Tracker ID: 11-518-837
Second post that was deleted
The issue just happened to my Roku tv downstairs while using the Peacock app
Model: C122X - Roku TV
Serial number: X00000CR563S (SO3AT01R563S)
Software version: 12.5.0 • build 4176-93
GC version: 10.4.45
Timestamp: 2023-12-27T22:17:44Z
Tracking ID 3S-519-737