Having the same issue everyone else is having and no resolution from Roku. I get tossed from just about every ap back to the home screen. YouTube is almost a perfect every 3 minutes. I have tried every suggested method to resolve known to mankind. Unplugging everything. Updating everything. Factory resetting everything. Thoroughly disgusted with the whole thing. And before you ask me to go to the effort to list my model, serial number, etc..etc... why do it? Not once has a customer service person from Roku taken that information and done anything with it.
Ah, but you have never tried the permenent solution
unplug the Roku unit from the TV and take the batteries out of the remote.
exit the room and find the nearest window.
open the window and throw the devices as far as you can.
get in the car and go buy a fire stick or any other device other than Roku.
