Forum Discussion
Having the same issue everyone else is having and no resolution from Roku. I get tossed from just about every ap back to the home screen. YouTube is almost a perfect every 3 minutes. I have tried every suggested method to resolve known to mankind. Unplugging everything. Updating everything. Factory resetting everything. Thoroughly disgusted with the whole thing. And before you ask me to go to the effort to list my model, serial number, etc..etc... why do it? Not once has a customer service person from Roku taken that information and done anything with it.
Same data as above, but new issue ID: GJ-088-234
Netflix boots me back to home screen after exactly 3 minutes.
Have factory reset ROKU to no avail and tried everything in this thread.
- RokuCarly2 years agoCommunity Moderator
Welcome and thank you for posting here in the Roku Community, DIsgustedinAK!
It is highly appreciated that you've brought this to our attention and we'd be more than happy to forward the details you've provided to the appropriate Roku team to include your device in the process of investigation.
From time to time, kindly try to highlight the channel tile and press the star (*) button on your remote to update it and once again, we sincerely apologize for any inconvenience this may have caused you.
If there's anything else you'd like us to address, please don't hesitate to let us know as we'd be more than happy to assist you anytime.
Best regards,
Carly- dnaylor52 years agoChannel Surfer
The thread is only 6 pages now? 🤔
- BJames2 years agoBinge Watcher
Wow, just noticed, so they eliminated over 13 pages of complaints. ROKU keeps getting worse and worse. They must not want people that have this problem to realize how big it is. So sad that a company I respected has to resort to these tactics. I noticed that ROKU "Carly" is suggesting all the failed actions once again. "Carly" is a robot as are all the other "moderators". I still have an old ROKU that works great, but now have started getting Fire Sticks and they work great. After over a year letting them know about this problem, they still have no clue on how to solve it. So sad.