Forum Discussion

rcrossenjr's avatar
rcrossenjr
Newbie
3 years ago
Solved

Keeps going back to home screen

While watching it will go to the Home screen. It seems to do this when triggered by a commercial. Also it seems to be happening on my Discovery Go platforms. 
app playback
  • thefix's avatar
    thefix
    3 years ago

    The fix for me was plugging the device to a wall plug instead of the TV for the power source there was not enough power from the  TV source. I was not having no problems till recently but this seems to fix the problem.

SSharp80's avatar
SSharp80
Newbie
3 years ago

We have same issue. Started with Netflix, now all apps doing this….

model: G136X - Roku TV

serial number: x01200094PCP (S0JSH2794PCP)

software version: 11.5.0 build 4312-CG

Timestanp: 2023-05-29T15:33:28Z

issue ID: CP-214-053

Sahra's avatar
Sahra
Newbie
3 years ago

I am having this issue also with a TLC Roku TV, watch a few minutes of a show and get booted. Seems to act up more if I pause or rewind.

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi SSharp80 Sahra,

    Thanks for your first post in the Roku Community!

    We understand your concern that you are having a playback issue with multiple channels. We want to make sure that we can get this resolved as soon as possible.

    We recommend performing the below steps and see if you can resolve the issue:

    1. Check for updates (Settings > System > System update > Check now)
    2. Try removing the channel that you are experiencing the issue with from the Roku home screen. Then, disconnect your device from power for a minute. Plug it back in, then try to add the channel back once more and see if this clears up the issue.
    3. Check Internet connection (Settings > Network > Check Connection) must be "Connected"
    4. Restart your Roku player: Settings > System > Power > System restart (If you do not see a Power submenu, skip to the next step).
    5. Last resort, factory reset ( Settings > System > Advanced system settings > Factory reset )

    See more tips and troubleshooting steps for this type of issue here: How to resolve a channel playback issue | Official Roku Support

    This should resolve the issue you are experiencing, however, if the issue is still unresolved, please reply back and we will be able to assist you further.


    Best regards,
    Mary

    • deannah88's avatar
      deannah88
      Newbie
      3 years ago

      Having the exact same problem with our Roku TV. Started with just Netflix now it's all apps. You can't even turn the volume up without it going back to the home screen.

      Clearly this is an issue for many. What's the solution? Do I need to take my Roku TV back?

      Deanna Hussey

  • Mckena53's avatar
    Mckena53
    Newbie
    3 years ago

    Has anyone gotten a resolution to this problem?

    • mandy11's avatar
      mandy11
      Roku Guru
      3 years ago

      Nope. It has been kicking me out of Hulu and back yo the home screen every 1/2 hour for most of the day today. Samsung smart Tv with Roku stick. And the worst part is I have one other Tv and stick that kicks me out and back to the home screen too at various times.