While watching it will go to the Home screen. It seems to do this when triggered by a commercial. Also it seems to be happening on my Discovery Go platforms.
The fix for me was plugging the device to a wall plug instead of the TV for the power source there was not enough power from the TV source. I was not having no problems till recently but this seems to fix the problem.
This is happening to us on multiple TCL Roku TVs in the house for several weeks now. Apparently when googling the issue, it's happening to many people. All of our apps here are up to date. TVs have been turned on & off to refresh but it's still happening. Sooo maybe Roku needs a glitch fixed?
Has anyone found a solution or just dealing with it?
I have a Westinghouse Roku TV that is less than 4 months old.
All of the apps and the system is up to date as of the time of this message.
I have gigabit Ethernet connected so it's not a bandwidth issue
Multiple apps will load and allow you to browse and select something to watch only to have the app boot you back to the home screen after approximately 30 seconds.
I have tried removing the app powering down the TV and reinstalling it but it persists.
As of the time of this message I have replicated the issue on Netflix and Prime and Disney
I'm having same issues. I have a Roku ready TV. What is the problem causing this over the last few weeks?
I have a ruku tv so I don't have to use the usb
Unplug your TV for 15 seconds! I'm not from Roku. Just dealt with the same situation! My issue is resolved.
Tried unplugging my TV and my ROKU device and still kicking me out of my app. ROKU needs to solve the problem. I might have to get Google firestick if this keeps up.
Update to my previous post. This also occurs if you initiate playback of an episode within one of these apps and put it on pause. The app will also boot you back to the home screen after 30 seconds of being paused
I can’t believe so many people are having this exact same problem and all we get is those instructions that do not solve the problem. Mine started with Nexflix and now it seems like it’s Everything! Please fix this for goodness sakes Roku!
Anyone found a solution? I’ve “factory reset” my entire tv and it’s still doing it. I’m about to go buy another tv with Amazon or Google and say screw it. I can’t watch anything it’s getting so bad.
No solution , they just do time wasting exercises of questions on what you are doing. Return it if you can. Buy non Roku product.
Greetings NomadVagabond
Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with being returned to the Home screen.
We would be more than happy to look further into this issue for you, but we will need more details about what you are experiencing. Can you please provide us the following information:
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further. We look forward to hearing back from you and your response.
Thanks,
Danny
I am having the same trouble with Hulu, Netflix, Disney+, AppleTV, basically all my channels. I have uninstalled the apps and restarted, checked for updates (all set there) but it still keeps happening. I get about a minute into a show or movie and then get booted out to the Home screen. I can't watch anything right now and I'm getting extremely frustrated.
Information: Hisense Roku TV 4Series-43, Hardware ID: D205X, Serial Number: X00700331CF6, Software version: 11.5.0 build 4312-CP, Device ID: S07D72331CF6
Channels affected: Disney+ version 1.32 build 2023042000, Prime Video version 14.1 build 2022120820, Apple TV version 13.3 build 78, Hulu version 6.69 build 1, Netflix version 5.2 build 105088020
Issue Report Tracker: Model D205X - Roku TV, Serial #X00700331CF6(S07D72331CF6), Issue ID F6-180-700
Steps to reproduce issue: Go into app, choose a show/movie, start watching, kicks me out 30 seconds to 3 minutes later.
Also, if you're powering it from a USB port on the TV, try an AC adapter (which is included in most cases.) Some TV USB ports don't supply quite enough power.
Yes, exact same. I can’t watch two minutes of a TV show because it just kicked me back to the home screen constantly so I can’t even put a show on for my kids to watch while I’m doing something because every five minutes they’re asking me to turn it back on. This is complete BS. They need to fix this because I’ve done all of the receipts and there’s no updates that need to be done and it’s just been getting worse and worse.
Has anyone gotten a solid answer that works from Roku as how to fix this problem with getting kicked out of streaming apps?? I get into maybe 30seconds to 3min into a movie mostly on prime and Netflix and Hulu and then boom back to home screen. Tryed over and over again the steps Roku keeps saying over and over again. And nothing works!! I pay for these **bleep** services and can't even watch them!! Pissing me off to no end!!
Has anyone figured out what to do? We have 6 Roku TV’s and if we watch Hulu and a few other apps it drops back to the Home Screen in 30 seconds or less. We have unplugged, deleted and reloaded apps, restarted TV’s, restarted modem/router and everything suggested to no avail. This has been going on since February. I feel like loading up all our TV’s and returning them! We are so tired of this!! #fixtheglitchroku
