On both my Roku devices, one a stick and one express, the JTVLive app just shuts down after about 12 minutes and throws me to the Home screen. Contacting JTV only yielded a delete the app, reboot device, and then readd the app. That did not work. And unfortunately I do have the latest app. The previous version worked. Any other ideas?
Welcome Dluehr01,
Thank you for informing us that your JTV app returns to the Roku home screen during streaming. We would like to take a closer look into this issue.
We would like to know the following:
We look forward to your response.
Cheers,
Roku Community Team
They seem to have realized they had a problem and either fixed it or reverted back to the old version. It started on 03/10 or at least that's when I noticed it. I made sure I had the latest version of everything so yes the device was up to date.
There were no error messages. Device version is 14.2.4 build 7709
Hi crudeles925 and Dluehr01,
Thanks for keeping us posted!
We are glad to hear that your issue was fixed. If you have any other Roku-related concerns, please don't hesitate to contact us again.
I am with you on this, mine doesn't even get 12 min, the put up a new app and its terrible. I can't watch on TV now. Hopefully the wake up and fix it. I also loaded it to my Shield and I had the same issues so it is not a ROKU problem is a JTV app problem.
They went back to the old one....I just checked!
I complained very loudly about it and they fixed it. They must have realized they had a problem. I pretty much knew it had to be JTV in the wrong here but came to this forum to see if it might be a Roku issue anyway. Glad the solution works for you too!
