ITVX black screen after an advert break
I am also having the same issues where the screen goes black after the adverts on ITVX. It usually happens on the adverts mid way through the program or the last advert.
Forum Discussion
This problem does not seem to be unique to Roku devices, also reported on Sony, Samsung TVs and Sky. Only on ITV X, other channels have not had this problem on my Roku device.
Have believe it is an ITV X bug, go back to the beginning of a program an6 start again seems to fix it but maybe have to do it several times to view a complete program.
Hi,
Are other Members still having issues with this problem ?
No sign of any up dated software patch to sort this.
my current version: 12.5.5 build 4174-E6 was last updated 13/03/2024
Checked today says "Up to date"
Yes. Still having the problem. It's only on ITVX.
My Roku is going to black screen after the 3rd advert on an hour long programme. I have to reload ITVX and press resume where it then works. Never had this problem with my Apple box
Greetings, Community users.
We acknowledge the issue you reported with ITVX displaying a black screen after an advertisement break, and we'd like to gather further details regarding this matter so our team can take a closer look at the issue and work on it. Kindly provide the following information below:
- Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
- What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
- Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
- A photo or video clip referring to the issue,
Once we gather these details, we'll forward them to the appropriate Roku team who will investigate this issue.
Your response would be much appreciated.
Best wishes,
Kash
