ITVX app started crashing right upon launch
Hello, Since 18.08.2024 the ITVX app (ver. 3.17 build 0) has been crashing upon launch after the display of the ITVX logo on my Roku model 3941RW2 - Roku Express 4K+ with software version 13.1.4 bui...
Forum Discussion
Hi, Kroma
Greetings, and welcome to the Roku Community.
Thanks for letting us know about your experience with the ITVX app that keeps crashing on your Roku device. For this matter, we recommend performing the troubleshooting steps provided in my post above this thread.
If the issue persists after performing those steps, kindly provide the information below
- Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
- What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
- Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
Keep us posted on what you find out.
Best wishes,
Kash
Thank you.
It's happening on 3 devices as follows:
Device model:
1) 3930EU - Roku Express
2) 3930EU - Roku Express
3) 3940EU - Roku Express 4K
Serial no:
1) X00400M438TT
2) X00400MHDD4G
3) X01600F6N5TK
Device ID:
1) S010298438TT
2) S01V318HDD4G
3) S07U21A6N5TK
Software version:
1) 13.1.4 Build 1510-AE
2) 13.1.4 Build 1510-AE
3) 13.1.4 Build 1510-CR
Channel details:
ITVX v3.18 Build 1 (all devices)
Tracker IDs:
1) TT-373-888
2) 4G-373-921
3) TK-373-937
Looking forward to a fix.
Thanks,
Kroma
Hi, I did all these now and it does not work. The content crashes as soon as the intro video launches. Factory reset did not work.