Forum Discussion
I am having the same issue. I tried the same fixes you did and couldn’t get it to work. I didn’t check the added dates to see if that was a factor. But the files play fine on a different TV when I use the Plex app built into my Sony. But when I try and use the Plex app on the Roku ( different rooms) I can’t get the file to play. I’ve rebooted my servers, I’ve checked for updates, I’ve checked the settings and I’ve rebooted the Roku. I can’t figure it out.
I still have NO idea what / why / how this occurred, but here is what I did to fix it.
Again, I was only seeing this issue with media I processed and added to my server on 12-28 and 12-29, and ONLY when playing them on the Roku Plex app. (I did not see the issues when playing on the Windows PC Plex App.)
I deleted from my server and re downloaded / re process the media files from those two days. The new media files worked fine. There was no SW update to the SW I use to process my media files, and the old files played fine on every other player combination I tried other than Roku.
I haven't seen the issue with any flies before or after this one odd incident. Maybe my barista accidently gave me decaf on those two days - that explanation makes as much sense as anything I've been able to come up with.
- twbell3 years agoNewbie
Had a similar issue: media playback OK on all devices outside Roku. Solution: in your Plex server, ensure Advanced->Passthrough = 'disabled'.