I am having the same issue. I tried the same fixes you did and couldn’t get it to work. I didn’t check the added dates to see if that was a factor. But the files play fine on a different TV when I use the Plex app built into my Sony. But when I try and use the Plex app on the Roku ( different rooms) I can’t get the file to play. I’ve rebooted my servers, I’ve checked for updates, I’ve checked the settings and I’ve rebooted the Roku. I can’t figure it out.
Hi Its_j_a_s
Welcome to the Roku Community!
Could you tell us more about the issue you have about the concern you're running into? We'd like to know more about how we can help! Does the issue only occur on the Plex channel or across other channels installed on your Roku device?
How long has the issue existed? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can assist you further?
With detailed information, we will be better able to assist you.
Warm Regards,
Lianna
