Issues streaming Netflix on my TCL Roku TV
I have two 50" TCL Ruku Tvs. One purchased in 2021 and one in 2022. Netflix doesn't work on either one. Its shuts down or freezes. No issues on my Samsung with a Ruku plug-in. No issues with any othe...
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I’ll get all of that to you even though I know that I’m feeding the same info a thousand others already have.
TCL Model- 65S431
SN- X0000038G43
Software Version- 12.5.5 build 4174-93
Like I’ve said as clear as a window without glass in it, Netflix is the impacted “channel”. It is Version 5.1 build 120088003 and is up to date.
I just tested this stupid tracker ID thing and the app just kicks me to the Home Screen at this point and no tracker ID shows up. I know for a fact you have a lot of customers complaining about this and if your problems is not being able to get the tracker ID that will continue to be a problem. Might I suggest that Roku simply get one of these and test it on their own not leaving half the work to the community? I crashed it again while talking and still no tracker ID.
Hello! Hawkeye00021,
Thanks for the post,
We wanted to let you know that we are continuing to investigate your reported issue and hope to provide you with a more detailed update when additional information is available. Thanks for your continued patience.Do not hesitate to let us know if you have any additional feedback.
Regards,
Arjiemar
I just read this thread. I also have been having the same problems with Netflix. This is a new TCL Roku TV and ONLY Netflix is giving me issues. All the other streaming apps work fine. I have also followed all the steps that are all over you tube and here as well from unplugging, to reinstalling we etc etc and nothing.
There is one thing that helps for a while or two I guess. I shut off the auto preview for movies and there is a sequence you press into the remote that does something you can only get by doing it. It’s like pressing home 5 times then start 5 times and some other stuff. I’m sure I can find it if you have tried that yet. I think shutting off previews helps a lot but still have to press the remote buttons in that sequence which is best to do after disabling the previews. Curious, are you paying for ultra high def or the normal HD plan?
This topic has been discussed for many months, and the problem persists. That tells me that the TV manufacturer, TCL, or ROKU, or Netflix, or all of them together have not taken the steps necessary to stop it for occurring or for at least informing all of us how to stop the lockups and buffering and blow back to the home screen. This also tells me the executives in charge of transmission and customer service and quality control, (for TCL), do not consider this a priority problem to address. So, once again, corporations are doing it to us with immunity because, hey, we live in a capitalist society, so suck it up.
I have this problem not only with Netflix, but with a couple of other streaming services, like TUBI, for example. Many have no issues, like PBS, HULU and MHZ for example. I have 23 streaming networks on the ROKU home screen and about 20 of them do not experience lockups, delays, skipping blowing back to the home screen or whatever other interrupts you might name. Just fix it. It seems, by the way, to be getting worse. I use Frontier fiber, and have a 95 MBPS usually, with a connection identified as "Excellent." I think I should have a 100 MBPS download speed, but mine is fine for streaming, so it can't be that reason.
