I have two 50" TCL Ruku Tvs. One purchased in 2021 and one in 2022. Netflix doesn't work on either one. Its shuts down or freezes. No issues on my Samsung with a Ruku plug-in. No issues with any other app on all 3 Tv's. I've deleted the app, reinstalled, reset ect.......... My guess is its a TCL issue. Just documenting this. TCL TVs are cheap, but I would avoid.
It is the worst smart tv experience with Netflix specifically that I’ve ever seen.
Hi Hawkeye00021,
Thank you for posting here in the Roku Community!
We understand you're having a problem with the Netflix channel. We're happy to further assist you. Can you please provide the following information below?
With detailed information, we will be able to assist you further.
Thanks, John
It the title a TCL Roku TV, seems to happen on 2-3 of them. Dedicated Roku devices on the same network aren’t impacted. Opening Netflix often results in getting kicked back to the Home Screen, when I get lucky I can get into the main menu and look for a show but clicking on it might freeze up then crash the app, or if I’m super lucky I make it all the way to something starting to play and then it freezes and the app crashes. I’ve been in information technology (paid) for 23 years and closer to 27 years in total. I say that only to let you know not to insult my intelligence. The only thing I can do to temporarily fix the problem is hit the home button 5 times then rewind a few and fast forward a few and I can’t remember the last step of the top of my head.
Rebooting the tv does not work (hard power off waiting 30 seconds or overnight), there is no option to clear the cache of the app, I have uninstalled and reinstalled ad nauseam. The TV OS is always up to date. I’ve done a complete wipe of the device and reinstall. I’ve pulled one of these devices new out of the box and the issue showed up nearly immediately.
I have every streaming service, they all work fine. Either Netflix is realizing trash tier code that requires more of some resource than the TV can give which would be a fatal design choice by TCL/Roku as I’m sure you quality control third parties before stamping the Roku name on it.
There is nothing left to try, but feel free to take a shot at it.
Hi enrybmk,
Greetings from the Roku Community!
We appreciate you letting us know about the issue you are experiencing when streaming Netflix. Have you tried contacting TCL or Netflix? If the issue persists on one channel after attempting the troubleshooting steps and videos from other channels play fine, please contact the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. There might be an issue within that specific channel that needs to be addressed with an update from them. You can check here for the TV support contact list and channel contact list.
Please let us know if there is anything else we can do to help you.
All the best,
Eunice
