Forum Discussion

Spry's avatar
Spry
Reel Rookie
8 months ago

Issues streaming Netflix on my tcl Roku tv

Anytime I try to watch any episode or movie that I’ve already watched (or any previous episode to where I’m currently watching) it slowly loads to 24% and stays locked there indefinitely which result...
app playback
Spry's avatar
Spry
Reel Rookie
8 months ago

Thank you RokuEmmanuel-D  for getting back to me

 TCL model: 55S451

Model: G136X - Roku TV

 Serial number: X01200XNGU64

Device ID: S0JSY3CNGU64

Software version: 14.0.4

Tracker ID: 64-492-648

Netflix Channel: Version- 61.2222/ Build-1301009

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
7 months ago

Hi there, Spry.

Thank you for keeping us in the loop!

We're happy to pass this along to the team for further review. Rest assured that we'll provide an update on any progress on this issue. 

We appreciate your continued patience as we work towards a resolution. 

Thanks,
Emman

 

  • Spry's avatar
    Spry
    Reel Rookie
    7 months ago

    Any updates? Would appreciate it 🙂

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      7 months ago

      Thanks for keeping us posted, Spry.

      Currently, the team is still investigating this issue. No worries; we'll make sure to provide you with an update on any progress of the ongoing thorough review. 

      We truly appreciate your patience and understanding as we work to resolve this issue so you can get back on streaming in no time. 

      Thanks,
      Emman