Issues streaming Netflix on my tcl Roku tv
Anytime I try to watch any episode or movie that I’ve already watched (or any previous episode to where I’m currently watching) it slowly loads to 24% and stays locked there indefinitely which result...
Forum Discussion
Welcome to the Roku Community, Spry!
Thanks for flagging this issue directly to us. Rest assured that we're here to assist you in getting back on streaming.
To help us in the investigation, could you please provide your device details requested below?
- Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
- Channel build version (Highlight the app from the Home Screen and press the Star * Button)
Please keep us posted so we can help you resolve this issue quickly.
Thanks,
Emman
Thank you RokuEmmanuel-D for getting back to me
TCL model: 55S451
Model: G136X - Roku TV
Serial number: X01200XNGU64
Device ID: S0JSY3CNGU64
Software version: 14.0.4
Tracker ID: 64-492-648
Netflix Channel: Version- 61.2222/ Build-1301009
Hi there, Spry.
Thank you for keeping us in the loop!
We're happy to pass this along to the team for further review. Rest assured that we'll provide an update on any progress on this issue.
We appreciate your continued patience as we work towards a resolution.
Thanks,
EmmanAny updates? Would appreciate it 🙂
Thanks for keeping us posted, Spry.
Currently, the team is still investigating this issue. No worries; we'll make sure to provide you with an update on any progress of the ongoing thorough review.
We truly appreciate your patience and understanding as we work to resolve this issue so you can get back on streaming in no time.
Thanks,
Emman
