Forum Discussion

Spry's avatar
Spry
Reel Rookie
7 months ago

Issues streaming Netflix on my tcl Roku tv

Anytime I try to watch any episode or movie that I’ve already watched (or any previous episode to where I’m currently watching) it slowly loads to 24% and stays locked there indefinitely which results in the whole app crashing to the point where nothing can be watched. It’s been doing this for about a couple months now, I have the most expensive  Netflix subscription and my tv isn’t even a year old yet I would like to know if this can be resolved.

app playback

5 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    7 months ago

    Welcome to the Roku Community, Spry!

    Thanks for flagging this issue directly to us. Rest assured that we're here to assist you in getting back on streaming. 

    To help us in the investigation, could you please provide your device details requested below?

    • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
    • Channel build version (Highlight the app from the Home Screen and press the Star * Button)

    Please keep us posted so we can help you resolve this issue quickly. 

    Thanks,
    Emman

    • Spry's avatar
      Spry
      Reel Rookie
      7 months ago

      Thank you RokuEmmanuel-D  for getting back to me

       TCL model: 55S451

      Model: G136X - Roku TV

       Serial number: X01200XNGU64

      Device ID: S0JSY3CNGU64

      Software version: 14.0.4

      Tracker ID: 64-492-648

      Netflix Channel: Version- 61.2222/ Build-1301009

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        7 months ago

        Hi there, Spry.

        Thank you for keeping us in the loop!

        We're happy to pass this along to the team for further review. Rest assured that we'll provide an update on any progress on this issue. 

        We appreciate your continued patience as we work towards a resolution. 

        Thanks,
        Emman