Forum Discussion

JJL1962's avatar
JJL1962
Reel Rookie
9 months ago
Solved

Issues after upgrading network speed

Today, I upgraded my network from 100/100 to 300/300.  I have confirmed that it is over 300/300.  When reconnecting my Roku devices (Ultra, Steaming Stick +, Streaming Stick), I noticed all devices indicated Excellent signal strength but much slower connection speeds.  As a result, YTTV it very slow compared to last night.  I've done all the typical checks and reached out to Verizon.  Verizon rebooted the router and confirmed that the speed is 300/300 (actually faster).  The tech indicated that it might be an issue with the devices' age and perhaps they could not handle the speed.  How can this be confirmed?  Otherwise, I might just go back to 100/100 as I wasn't haven't any issues. Thanks.

App playback
  • RokuTakashi's avatar
    RokuTakashi
    9 months ago

    Thanks for keeping us posted, JJL1962 

    As Strega2 advised, If your internet download speed is consistently greater than the values below, you should be able to reliably stream content with the listed resolution.

    • Standard definition, or SD: You may need 3Mbps or more.
    • High definition, or HD: You may need 5Mbps or more.
    • 4K Ultra HD, or 4K UHD: You may need up to 25Mbps.

    Additionally, we recommend checking if you are connected with your router's 5GHz frequency band since this is the optimal channel that you can connect with your Roku devices to achieve a faster internet connection. You may want to make sure that your router is close and within range with your Roku devices.

    Further, restarting your modem/router can also help.

    Let us know how it goes.

    Best wishes,
    Kash

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    9 months ago

    Hi, JJL1962.

    Welcome aboard to the Roku Community!

    We understand that after you upgrade the speed of your internet, you are starting to have playback issues with your channels. No worries; we're here to help you sort it out. 

    You are welcome to try the following troubleshooting steps provided below to see if they can help improve your current situation:

    • If it happens to all channels inside your devices, try rebooting the Router again. Unplug the Router from the power outlet, then plug it back in after a few seconds. Sometimes, fluctuations from the internet may hinder the channel from playing. 
    • Reboot your Roku. To do that, go to Settings > System > Power. (If you don't see an option for Power, skip it and proceed to System Restart.) This will restore your Roku's normal operation. 
    • If this doesn't resolve the issue, try resetting your network connection by navigating to Settings > System > Advanced System Settings > Network Connection reset. You may need to set up your internet connection again and reconnect it to your current Wi-Fi. 

    For more detailed information, visit this support FAQ on How to resolve a channel playback issue.

    Let us know how this works.

    All the best,
    Emman

    • JJL1962's avatar
      JJL1962
      Reel Rookie
      9 months ago

      Thank you but I have already tried these tips multiple times.  My real question is why would my signal strength be Excellent on all three Rokus yet the connection speed is much slower than when I was at 100/100.  My Ultra is about 15 feet from the router and typically was over 80mbps.  Today at 300/300, with an Excellent signal, it is below 30 mbps.  Are there any limitations to the Rokus, especially if it is more than a few years old?  And is there anyone I can talk to as it's much easier and faster to resolve an issue?  Thank you.

      • Strega2's avatar
        Strega2
        Roku Guru
        9 months ago

        What are you streaming?  A typical HD stream needs about 5Mbps.  A Netflix 4K UHD stream is about 16Mbps.

        For what it’s worth, I’ve seen the same Roku get 120Mbps or 23Mbps depending on which channel I set the router for.  (The channel that produced 23Mbps is the one that a Wi-Fi analyzer showed the least interfering networks on.)

        By the way, these tests were on 1000/1000 Internet connections. A laptop near the Roku got around 460Mbps on the first channel and 490Mbps on the channel that produced 23Mbps on the Roku.  That’s one of the joys of Wi-Fi – inconsistent results across different devices.