Forum Discussion

Quip1's avatar
Quip1
Reel Rookie
2 years ago
Solved

Issue with ps5 and Roku tv, extremely frustrating! HELP!

I recently started to have the same problem with by PS4. The screen goes to black for about 15 seconds, the audio stays on, and then the picture reappears. Until recently I haven't had a problem with the PS4 and the 65 inch Roku TV. I'm going to work the problem today by eliminating items plugged into the set  one by one. Ill get back to you with my results.

  • A warm welcome here at the Roku Community, Quip1!

    We appreciate you reaching out regarding this matter. We'd be happy to find you the best resolution possible.

    We suggest trying a different HDMI cord to connect your PS4 to your Roku TV to see if it will make any difference. 

    We'll be looking forward to your update after trying to troubleshoot your devices and we'll go from there. 

    Best regards,
    Carly

  • Quip1's avatar
    Quip1
    2 years ago

    Thank you it worked I changed the HDMI cable and its been all good. Thank you again for the help.

  • RokuCarly's avatar
    RokuCarly
    Community Moderator

    A warm welcome here at the Roku Community, Quip1!

    We appreciate you reaching out regarding this matter. We'd be happy to find you the best resolution possible.

    We suggest trying a different HDMI cord to connect your PS4 to your Roku TV to see if it will make any difference. 

    We'll be looking forward to your update after trying to troubleshoot your devices and we'll go from there. 

    Best regards,
    Carly

    • Quip1's avatar
      Quip1
      Reel Rookie

      Thank you it worked I changed the HDMI cable and its been all good. Thank you again for the help.