Forum Discussion

Drummernaut's avatar
Drummernaut
Streaming Star
5 years ago
Solved

Is it me or has MSNBC stopped streaming on the NBC&SYFY apps?

This morning at 03:30pst I started my NBC app and the MSNBC network has a very old prompt from years ago saying "Stay tuned... the MSNBC live stream will return shortly." That was 3 hours ago. Same for that network on the SYFY app. I checked the site itself and the stream is fine. I have not checked the CHROMECAST yet, I have to find it and plug it in. Was there some anouncment I missed?

Syfy Channel Streaming
  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    Hi everyone,

    Thanks for the posts.

    For more information about that channel's features and functionality, you'll want to contact MSNBC support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

    You can reach MSNBC support here: https://www.msnbc.com/information/contact-msnbc-n1241695
     

    Thanks,
    Danny

13 Replies

Replies have been turned off for this discussion
  • magomes24's avatar
    magomes24
    Channel Surfer
    5 years ago

    Any updates on this? 503pm EST here and still "Stay tuned... The MSNBC live stream will return shortly" message as well as very annoying music (that part is subjective) 😩

    • Drummernaut's avatar
      Drummernaut
      Streaming Star
      5 years ago

      It is now working as of 03:45pst. Seems like nbcu had a problem because it happened across several types of mediums.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        5 years ago

        Hi everyone,

        Thanks for the posts.

        For more information about that channel's features and functionality, you'll want to contact MSNBC support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

        You can reach MSNBC support here: https://www.msnbc.com/information/contact-msnbc-n1241695
         

        Thanks,
        Danny

  • IIISTARGATEIII's avatar
    IIISTARGATEIII
    Channel Surfer
    4 years ago

    I have three different RoKu streaming devices in my home. I discovered that it depends on the type of RoKu device being used as to what the channel menu looks like, and how it operates. For example, on my RoKu Express, using Sling, MSNBC is not in the main channel lineup. To get to MSNBC you have to go to RoKu's home page, click on "Streaming" then find NBC. Go to NBC and at the top of that page you have to click across over to "Live." Once you open the "Live" page, you will see another channel lineup on the left side. Scroll down the channel lineup until you find MSNBC. Now click on MSNBC. --- But it's not over at that point...  after you click on MSNBC, you might or might not get a notification that tells you "there is a problem" getting information for that channel. Hit the "back button" and the actual MSNBC channel will show up and start playing. If you don't get the "there is a problem" then MSNBC will just start playing. That is in the RoKu Express.

    Now, if you are using the more expensive RoKu larger "box" type device, I have MSNBC access straight out of the RoKu channel lineup in Sling. It's right there, right in the "lineup" and it's even in the "top channels" that I watch regularly. I don't have to do anything except click on it like any other channel. It's right there.

    So, I know for a fact that it depends on the RoKu streaming device that you are using. The RoKu device that works properly for MSNBC being right there in your face from the start is the (currently) $79 RoKu "box" looking-type device. It has the "pairing button" in the battery compartment, headphone jack in the remote, TV power button, right side volume and mute button, and the "speak" button to use your voice to change channels. This RoKu is the only one that has MSNBC right there on the "Home Page" of Sling. All other RoKu devices force the user to go through hoops to get to MSNBC.

    I know this because I have three different RoKu streaming devices. I regret not knowing this before purchasing the other RoKu devices. I have 5 TV's in my home. I would have purchased 5 of the $79 RoKu devices just to avoid having to go through hoops. Eventually I will be replacing the other 4 RoKu devices with the more expensive devices. That's $400 for RoKu devices. I already spent $150 for the less desirable RoKu streaming devices. That will be over $550 for 5 RoKu devices when it's all said and done. In my opinion that's ridiculous that they charge $80 for a RoKu streaming device that is headache free. Either that or it's ridiculous that I have 5 TV's in my home. 

    So, there you have it. That is the problems with not being able to find MSNBC right out of the box on a RoKu device. 

    • atc98092's avatar
      atc98092
      Community Streaming Expert
      4 years ago

      IIISTARGATEIII I don't know specifically why you continue to misspell Roku. The K is not capitalized.

      Channel availability differs on different Roku devices based on the age of the device. Many of the newest channels simply will not work on older hardware. That isn't the doing of Roku. The channel developers determine what hardware they will support with their channel, and they are the ones that configure the Roku channel store to make their channel available on specific devices. 

      As to the content within a specific channel, such as MSNBC, that too is under the sole control of the channel developer/content provider. It might differ on different platforms (Roku, Fire TV, Android, web based, etc.), but that again is not under the control of the platform provider. 

      It appears that NBC has decided to only provide MSNBC through other channels. Since I don't subscribe, I can't verify where it might be found. But my guess would be it's within the standard NBC channel on Roku devices. As you noted, it might also be available through channels such as Sling. Probably also available through channels such as YouTube TV or Fubo.

      • IIISTARGATEIII's avatar
        IIISTARGATEIII
        Channel Surfer
        4 years ago

        I'm not concerned with how I write Roku versus RoKu. I have no particular reason as to why, except maybe "WiFi" is laid out that way and it just became a habit. Thanks for pointing it out, though.

        As per your explanation regarding how developers choosing who/what/how they decide which device works in whatever way they program whatever channel format, which then means it isn't the Roku device, itself, being the cause as to why channels work differently on some Roku devices. That is irrelevant because the bottom line is, when someone is searching for a channel (MSNBC) and depending on how the developer programmed their channel format [then], their format still doesn't work on some Roku devices in the same way as other Roku devices. From the perspective of the consumer, the question and the solution is: Which Roku device does the consumer need to buy in order to have MSNBC "in their face" without needing to hunt MSNBC down and go through hoops in order to find MSNBC and watch MSNBC. 

        On one of my Roku devices, MSNBC is right there on the Sling homepage. I don't have to hunt it down by going to NBC than then jogging up and over to "Live" and then jogging down on the left side to find MSNBC, the way I have to do that on a "Roku Express" device.

        It doesn't matter that the developers set up their own programming format to operate differently per each device, and that it's the programmers and not the Roku device being responsible for having to hunt down MSNBC or not. What matters is that each Roku device is not operating the same way from the perspective of the consumer.

        If a consumer were to purchase the Roku Ultra, they would find MSNBC is right there on the Sling page and they won't have to go hunting for it.

        So, you and I are saying the same thing, except my solution is that, currently, the consumer can watch MSNBC without hunting it down if they're using (or go out and buy) a Roku Ultra. I'm just saying that a Roku ultra is the device that, apparently according to you, has the developer programming that allows consumers to find and watch MSNBC right from the get-go on the "Sling Blue" page.

        That's what I know, and that's all I know. It's all I need to know. I think it's all anyone really needs to know. I can drive a car and not need to know how it's built.

  • atc98092's avatar
    atc98092
    Community Streaming Expert
    5 years ago

    I thought NBC had moved all their content to the Peacock channel. Have you look at it to see if that content is there?

    • Drummernaut's avatar
      Drummernaut
      Streaming Star
      5 years ago

      They have 11 live channels. Only MSNBC is not streaming. All the previously recorded shows are there. Only live content is affected. I will find and load the peacock and check. Thanks.

      • Drummernaut's avatar
        Drummernaut
        Streaming Star
        5 years ago

        I did not find it on peacock. I am sure someone will have a simple answer. This seems odd.

  • PeterBV's avatar
    PeterBV
    Reel Rookie
    5 years ago

    I had the same problem and question. It’s been out all day. But only the MSNBC channel seems to be down. All of the other channels on the MSNBC app seem to work fine on my iPhone. Very annoying. You would think they would at least post a message with an estimated fix time.