Forum Discussion

Samsquanch23's avatar
Samsquanch23
Channel Surfer
3 years ago
Solved

IP Camera Viewer Pro and OS Version 12

It looks like my Ultra devices upgraded to version 12 this morning. Now the IP Camera Viewer Pro doesn't work correctly anymore. If I have one or two cameras in split screen mode it works fine. If I ...
  • renojim's avatar
    renojim
    3 years ago

    jdigits, it isn't up to Roku to fix; it's up to the developer (who isn't Roku).

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Community users!

    Thanks for sharing this information in this thread.

    What we recommend for you to do is to remove the channel from Roku and perform a system restart by navigating to Settings > System > Power (skip if no sub-menu) > System Restart. Then, install it again and try to add the cameras. If that doesn't work, it might be best to contact the channel developer and inquire further about this issue since the channel might need an update from the developer to address this issue.

    We're hoping to get everything sorted out soon.

    Have a great day,

    Kash

jdigits's avatar
jdigits
Reel Rookie
3 years ago

Same issues here. Please update it.

RokuERey's avatar
RokuERey
Retired Moderator
3 years ago

Hi jdigits, 

Welcome to the Roku Community!

We do not have enough information from your first message to make a useful recommendation. 

Could you tell us more about your concern? What are the troubleshooting steps you've tried?

With more information, we can assist you further.

Regards,

Rey

  • jdigits's avatar
    jdigits
    Reel Rookie
    3 years ago

    Yes you do, I have the same issues everyone else has. Stop giving us all the run around and fix IP Camera Viewer Pro.

    • renojim's avatar
      renojim
      Community Streaming Expert
      3 years ago

      jdigits, it isn't up to Roku to fix; it's up to the developer (who isn't Roku).

      • Samsquanch23's avatar
        Samsquanch23
        Channel Surfer
        3 years ago

        I decided to check if the app was fixed just now and found that it appears that the app is working correctly again. All four cameras are solid. It actually appears that the frame rate is higher but I could be wrong. The OS doesn't appear to have been updated. It still shows 12.0.0 build 4184 and it shows as being updated on 5/9/23. The app is showing version 5.3 build 0 but it doesn't list a build date. I don't know who fixed what, but thank you, whoever you are.