Forum Discussion

Dez411's avatar
Dez411
Binge Watcher
3 years ago
Solved

Insufficient Power. Was this issue ever resolved?  I'm experiencing the same issue..

Hi RokuMary-F  I've got the Roku Express 4K+ 3941R. It was fine, hdmi and power plugged into the TV but I switched internet companies today to Spectrum. Then when I power on the Roku, IIRC I got a m...
  • RokuAustin's avatar
    RokuAustin
    3 years ago

    Thanks for letting us know the issue seemed to resolve itself! It's possible the cable may be "on the way out" and intermittently working. You might try replacing the power cable, as it's easy to replace. If you're under your one-year warranty, reach out to the same customer support ticket and ask for a replacement. If you're outside of warranty, you can find a replacement power cable at your local electronics store. 

    We'll go ahead and mark the post as solved, but feel free to reach out again! 

WeebleM's avatar
WeebleM
Reel Rookie
3 years ago

Already tried everything in the FAQ suggestions.  No joy with any of them.  I actually checked the FAQ before I posted this message.  BTW, if you noticed, in my post I noted that I was not using the TV USB port to power my Roku.

RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi WeebleM,

Thanks for following up.

A member of our Support team will reach out to you via email to assist you. Please let the Support team know if you have any other questions so they can assist you further and provide a resolution to this issue.

Please let us know if there's anything else we can help you with.


Best regards,
Mary