Forum Discussion

Beardoof's avatar
Beardoof
Newbie
3 years ago

Innovative language no longer available

Innovative languages, innovative Japanese and innovative Arabic channels don’t work anymore. When I try to open the Chanel, it shows « innovative language » is no longer available. And I do have a su...
TorianEC's avatar
TorianEC
Streaming Star
3 years ago

I am totally furious about this. In addition I have been being charged for this subscription. If I could I would roll back the software update.

I am totally furious about this. In addition I have been being charged for this subscription. If I could I would roll back the software update.

If Roku can't handle keeping their subscriptions updated and working with the companies then I'm going back to using my TV instead.

Really furious. How long is this been going on and I've been paying for it?

No way to contact Roku and get a refund.

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    TorianEC

    Thanks for the inquiry.

    For account and billing related issues, please reach out to our Support team directly here for your 'Account, payments & subscriptions' issue. They will be able to further assist you.


    Thanks,
    Danny

    • TorianEC's avatar
      TorianEC
      Streaming Star
      3 years ago

      I have been on the phone with Roku and innovative language all day. I have no problem with my account. Others have stated that this is due to the software update to 11.5 and I agree. If you're not a technical support person don't make comments. If you had read what other people have written you see this has nothing to do with my subscription or account. It has to do with Roku who excepts no responsibility for working with their channel providers. I am totally disgusted. But thank you for trying.

  • TorianEC's avatar
    TorianEC
    Streaming Star
    3 years ago

    Jan 30, 2023 update for anyone who is having trouble with any of Roku's Innovative Language channels...

    I have finally received an email from innovative language certainly not Roku who never handles things properly.

    They advised me that their team is making a decision regarding continuation on Roku so we should know some point in the future. I will post a response as soon as I get further information from innovative language.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      TorianEC

      Thanks for the post.

      For more information about a channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

       

      Thanks,
      Danny

      • TorianEC's avatar
        TorianEC
        Streaming Star
        3 years ago

        Regards and thanks, Danny. As Roku for a moderator I would think you might've read the earlier post that I made saying that I had already contacted them. They said they would advise what they've decided to do. Apparently your upgrade doesn't work with their software.

        Thanks again.