Incorrect Movie Showing on Roku tv app
The 2003 movie titled Out Of Time starring Denzel Washington is listed but some other film plays when clicked. Could this be fixed also?
Forum Discussion
I, too, was sadly disappointed with the wrong PURGATORY movie. You'd think they could match the card with the movie. And all ROKU can say is "we will look into it."
Hi Stevelp,
Thanks for posting here in the Roku Community.
We want to assure you that we are committed to providing you with assistance, especially with this content issue you've experienced. For us to understand the issue further, what show does appear when you play the content "Purgatory"? In addition, an image referring to the expected movie and the movie that appears would be much appreciated.
Tell us more about this so we can address it promptly.
All the best,
Kash
The card (the picture of the movie that reminds me of an index card) show Sam Sheppard in the western with religious overtones movie named "Purgatory." The description is for that same movie. But what plays is a different movie named "Purgatory."
Just do a search on "purgatory", read the description, then play the movie and you will see automobiles on a 4-lane highway within 20 seconds or so (after the opening credits). This is not a western. Just as was already described in this thread.
We appreciate you for providing us with added information, Stevelp.
Rest assured that our Engineering team is fully aware of this occurring issue and is in the process of fixing it as soon as possible. In the meantime, we are very grateful for your patience and understanding regarding this matter.
Let us know if there's anything else you'd want us to address; we'd be more than willing to listen and take action. Take care!
Kind regards,
CarlySo I see you ROKU folks fixed the problem ("Purgatory" the western with religious overtones vs "Purgatory" a modern-timed movie) by showing an ENTIRELY different movie named "Purgatory"; but at least it seems that the "card" and the movie match. Interesting approach.
