Forum Discussion

jay_tee3's avatar
jay_tee3
Newbie
2 years ago

Incorrect Movie Showing on Roku tv app

The 2003 movie titled Out Of Time starring Denzel Washington is listed but some other film plays when clicked. Could this be fixed also?

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  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi jay_tee3,

    We appreciate you sharing this observation, and we will definitely look into this one.
    Please also be advised that our appropriate team is working diligently to resolve the issue. Once more information is available, we'll update this community thread.

    We appreciate your patience as we conduct a thorough analysis of this issue.

    Sincerely,
    Janadee

    • slicerdh's avatar
      slicerdh
      Newbie
      2 years ago

      this is not the only one that has this issue. Tonight, I tried to watch one I had on my Watch List.  "Purgatory" with Eric Roberts and Randy Quaid, a western thriller fantasy movie filmed in 1999.  when it appeared ready for viewing, I went to watch it and instead of watching the movie I selected it was some modern-day horror flick movie called "Purgatory" with low budget acting and plot.  This is not the first time I've come across this issue with not only Roku but other streaming services as well.  I feel more effort is needed in the logic portion of the app to ensure that the movie advertised is the movie that will be viewed not just randomly well they have the same name so must be the same movie.

      Thanks

      Slicerdh

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        2 years ago

        Hi slicerdh,

        A warm welcome here at the Roku Community!

        Thank you for sharing this observation. Rest assured, we'll pass this additional information on to the appropriate Roku team for further investigation. As mentioned, we'll update this community thread once a few more details have been gathered.

        Warm regards,
        Janadee