Forum Discussion

ALacey's avatar
ALacey
Reel Rookie
9 months ago

Inappropriate ads during family movie night

Get with it Roku. We were watching a movie as a family with my kids ranging from 3-11 years old. An ad came on for a horror movie and I couldn’t turn it off fast enough. This resulted in 2 of my children terrified and unable to sleep that night. With the technology we have today, you should be able to share are appropriate ads based on the movie or show of choice. Make it stop! 

5 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator

    Welcome to the Roku Community, ALacey!

    I understand that you've encountered inappropriate ads on your Roku device while streaming.

    Could you please provide more details to help us understand better:

    • What kind of ads are you seeing? (e.g., ads, inappropriate images, etc.)
    • Where did you see them? (Specific app, channel, or your Home screen?)
    • What was the content you were watching? (If applicable)
    • When did you first notice this?

    Thank you for your help, and we look forward to resolving this for you!

    Thanks,
    The Roku Community Team

  • This happened to me too!! We were watching free live tv classic Murder she wrote episodes (silly 90s-2000s mystery show with no violence), and I keep getting this awful ad for the Until Dawn movie trailer, it’s sick and demented and ruining our experience, yuck turn off these horror movie ads. It disturbs children and it’s not ok. 

    • ALacey's avatar
      ALacey
      Reel Rookie

      We were watching a pg movie Roku channel when an ad for a horror movie came on with my young children watching. I couldn’t get to the remote quickly enough before they saw a scary image that kept them from peaceful sleep for weeks. Ads shown during movies should reflect the same genre and age rating. 

      • RokuMaryEF's avatar
        RokuMaryEF
        Community Moderator

        Hey ALacey,

        We appreciate your patience regarding the ads on your Roku device. I’ve sent you a private message to gather more details and forward them to the appropriate team for investigation.

        We look forward to your response via private message so we can assist you further.

        Thanks,
        Roku Community Team