Forum Discussion

msb335pro's avatar
msb335pro
Binge Watcher
3 years ago
Solved

I'm having the same issues that quite a few members are having today!

There are a number of apps that just aren't loading at all. Some go directly to a black screen, while others just stay locked on the title screen. There are to many of us having this exact issue for...
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi Floral,

    Thanks for posting here in the Roku Community!

    We appreciate you for sharing the information with us, and we definitely want to look closer at the issue and help you resolve it. Since this issue has been affecting multiple channels, the issue might lie with the Roku TV itself. In this case, we recommend performing a factory reset to set your Roku in its brand-new state. Please be aware that factory resetting the Roku device will require you to re-activate the device and may ask for you to re-authenticate some channels.

    For more information about how to perform a factory reset on a Roku device, visit our Support page here: System restart or factory reset your streaming device

    Please let us know how it works. We'll continue to further assist you further.

    All the best,
    Kash

Floral's avatar
Floral
Reel Rookie
3 years ago

Recently purchased a ROKU 40R2A5R FHD LED ROKU TV Model #40R3A5R. We have been having issues with any app we try to use reverts us back to the Home Screen after choosing a program. This is YouTube, Hulu, Prime, Paramount plus, Peacock, just to name a few. We chose this TV because we trusted the ROKU brand. The primary user of this tv is a person with cognitive disabilities who gets frustrated very easily. This TV was supposed to bring them joy. All it has done is cause much frustration. When we have the problem we do unplug it, wait a few minutes and plug it back in. This seems to work until it is turned off for the night. The next day it starts all over. Unfortunately, they are so frustrated with it that they have not been watching tv as often as they’d like, to avoid the frustration. This is completely unacceptable. I’m beginning to regret trusting the Roku name.

RokuERey's avatar
RokuERey
Retired Moderator
3 years ago

Greetings Community users,

We are grateful for the further information regarding this issue, and our sincere apologies are extended for any inconvenience this may have caused.

From what we can tell, this appears to be a problem that is affecting a significant number of users. We are going to require your support in order for us to achieve a deeper level of comprehension regarding this case.

Could you elaborate on this for us a little bit more? Do you see a message indicating that there was an error? When did you first notice that this problem was occurring? In your efforts to find a solution to this problem, what kinds of troubleshooting actions have you tried so far?

As soon as we have a better understanding of the problem that you are encountering, we will be able to offer you the recommendations that are necessary to move forward.

Thanks for your understanding!

Warm regards,

Rey