Forum Discussion

Barliman's avatar
Barliman
Channel Surfer
2 months ago
Solved

iHeartRadio app keeps signing out

Hello,

In the last few weeks, the iheartradio roku app has started signing me out. When I sign back in, it logs me out again after a day or so. I've tried restarting my Roku Ultra - 4802R, but this doesn't help. I use a long, complicated password, so having to do reenter it again and again via the on-screen keyboard is annoying.

Do you have any suggestions?

app login
app support
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    2 months ago

    Thanks for the extra info! Barliman​ 

    Have you also tried this quick fix below?

    1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
    3. Reinstall the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

    If this doesn't help, it is best to get in touch with their support team for more help. You can start here!


    Let us know if that works for you!

    Roku Community Team

14 Replies

  • RokuSuzyL's avatar
    RokuSuzyL
    Community Moderator
    2 months ago

    Welcome Barliman​ 

    It seems like you're running into a login issue with the iHeartRadio app. Thanks for jumping in and trying to troubleshoot it.

    Have you had a chance to update the app yet? If not, give it a try—just highlight the app >  hit the Star (*) button on your remote > Select “Check for updates.”

    Let us know if this does the trick!

    Roku Community Team

    • Barliman's avatar
      Barliman
      Channel Surfer
      2 months ago

      Hi,

      Thanks for getting back to me. The app reports that it's up to date. 

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        2 months ago

        Thanks for the extra info! Barliman​ 

        Have you also tried this quick fix below?

        1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
        2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
        3. Reinstall the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

        If this doesn't help, it is best to get in touch with their support team for more help. You can start here!


        Let us know if that works for you!

        Roku Community Team