Forum Discussion

Lovallej's avatar
Lovallej
Newbie
3 years ago

I really need help trying to find out how to switch my Xfinity account on my Roku

I had an Xfinity account on my Roku but I got to have a new Xfinity account I need to put on my Roku but it's not taking me to sync it with my phone and login to my Xfinity

  • renojim's avatar
    renojim
    Community Streaming Expert
    3 years ago

    It's not clear what you're asking.  Are you speaking of entering your Wi-Fi password or trying to use the Xfinity channel/app?  Have you tried contacting Xfinity?

  • RokuArvyS's avatar
    RokuArvyS
    Retired Moderator
    3 years ago

    Hi Lovallej

    Welcome to the Roku Community.

    We'd like to know how we can help you. Are you trying to log in your Xfinity account with your Roku device? If so, follow this steps below:

    1. Press Home on your Roku remote.
    2. Move to the right and highlight the channel you wish to remove.
    3. Press the star (*) on your remote to open the Options menu.
    4. Select Remove channel and confirm when prompted.
    5. Please restart your Roku device before adding channels.
    6. Press Home on your Roku remote.
    7. Scroll and select Search
    8. Type manually the channel you want to add.
    9. Select Add channel."

    If the issue still persists. Please contact Xfinity directly for further assistance.

    Regards,
    Arvy