Forum Discussion

DaltonH's avatar
DaltonH
Newbie
10 months ago

I keep getting this error code

Every time I try to launch a app my tv crashes and restarts. I’ve checked and everything is up to date and uninstalled and reinstalled the apps and the problem keeps happening. For the issue ID it’s 69-294-865

also it’s a ONN Roku tv

app playback
  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    10 months ago

    Hi, DaltonH 

    Greetings, and welcome to the Roku Community.

    Thanks for letting us know about the issue you've encountered with Roku TV where it restarts when accessing an app. We'd like to know more about your experience so we can assist you further. Can you please provide the following details below:

    • When did you first encounter this issue?
    • What specific channel/s is/are having the issue?
    • Have you tried performing a system restart in between the uninstall and re-installing troubleshooting steps? 

    With more details referring to the issue, the best we can help resolve and address the problem.

    We hope to hear a response from you soon.

    Best wishes,
    Kash