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- RokuEReyRetired Moderator
Hi Sanchezelisha56,
Greetings from the Roku Community!
We appreciate you bringing this to our attention, and we'd like to know more about it.
It seems like we need more details to better understand the issue you're running into. Could you please elaborate on this with us?
Once we have a clearer grasp of the situation, we will be able to recommend the appropriate next steps.
Warm regards,
Rey