Forum Discussion

Karli123618222's avatar
Karli123618222
Newbie
2 years ago
Solved

I cannot watch live tv on the CTV Roku App but I can on the CTV iPhone app.

Hello, I am also having a similar issue. I cannot watch live tv on the CTV Roku App but I can on the CTV iPhone app. I have reinstalled the CTV Roku app and ensured my log in is correct. I am not using a VPN and these channels are available in my area as I am view them through my iPhone. How can this issue be fixed?

app playback
Channel crash
Playback
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    A warm welcome here at the Roku Community, Karli123618222!

    We appreciate you reaching out regarding your playback issue with the CTV app. No worries; we're here to find you the best resolution possible.

    Mentioning you've reinstalled the app, have you tried to perform a system reboot between removing and reinstalling it? (remove the app - system reboot - reinstall the app) We need to make sure that this troubleshooting procedure has been done precisely to work. 

    Moreover, after performing those steps and the issue still persists, we highly recommend communicating with Customer Support of the CTV app for further advice and assistance.

    We're eager to know your update! We're hoping to get everything sorted out soon.
    Kind regards,
    Carly

2 Replies

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  • AWDragon's avatar
    AWDragon
    Reel Rookie
    2 years ago

    Yes i am getting the same error. I am logged into me Bell Fibe TV account and i cannot watch live channel from CTV. I contacted their helpdesk and they have escalated to Level 2 and opered a support ticket but it has been open for over 1 month now. 

    On demand programs work but live channel i get "Protected Content License Error".  

    I do not have this issue using the same login credentials on Fire TV stick of Google TV Chromecast. It works fine on these two platforms. It must be a bug specific to the CTV app on Roku platform.

    I have deleted app, rebooted, re-logged in and same issue. No other live stream apps on my Roku have this issue.

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    A warm welcome here at the Roku Community, Karli123618222!

    We appreciate you reaching out regarding your playback issue with the CTV app. No worries; we're here to find you the best resolution possible.

    Mentioning you've reinstalled the app, have you tried to perform a system reboot between removing and reinstalling it? (remove the app - system reboot - reinstall the app) We need to make sure that this troubleshooting procedure has been done precisely to work. 

    Moreover, after performing those steps and the issue still persists, we highly recommend communicating with Customer Support of the CTV app for further advice and assistance.

    We're eager to know your update! We're hoping to get everything sorted out soon.
    Kind regards,
    Carly