Forum Discussion

Karen20's avatar
Karen20
Newbie
10 months ago

I cannot get the NFL APP to open

I cannot get the NFL APP to open.  It starts to open then reverts back to the APP.  Please help.
app playback
RokuCarly's avatar
RokuCarly
Community Moderator
9 months ago

Hi Community users!

Greetings from the Roku Community.

Thanks for bringing this to our attention. Rest assured that we'll review this playback issue happening on the NFL channel on your Roku and help you get back on streaming. 

In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:

  • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Channel build version, and when did you start experiencing this? 

We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.

Best regards,
Carly

alienjon's avatar
alienjon
Channel Surfer
9 months ago

I have:

Model: 4800X - Roku Ultra

Serial Number: X01000AAN5TL

Device ID: S02A20AAN5TL

Software Version: 14.0.4 build 12221-C2

Tracker ID: tl-424-749

NFL Channel Version: 5.0 build 71

 

Issue has occurred since September.  Worked fine last year from September through February (in that I was able to stream all games throughout that time).

 

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    9 months ago

    Hi, alienjon.

    Thanks for providing us with the requested details. We'll forward these to our relevant team to look into and will keep you posted once updates are available. 

    Once again, we sincerely appreciate your patience and kind understanding as we work on this. 

    Regards,
    Carly