I cannot get the NFL APP to open
I cannot get the NFL APP to open. It starts to open then reverts back to the APP. Please help.
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16 Replies
Same issue here, subscribed to NFL+ but makes me sign in and still no football games. This is a bunch of BS! I'M CANCELLING TODAY!
Hi Community users,
Thanks for posting your concern about accessing the NFL app/channel to the Roku Community.
You can follow the steps below to help or see if this resolves the issue:
- Using a browser, go to id.nfl.com/account on a computer, phone, or tablet.
- Sign out of the website (if you’re currently signed in), then sign back in.
- After signing back in, you should see a prompt to re-consent. Please try this and let us know if it resolves the issue.
- If the consent pop-up does not appear, please sign out and sign back in again.
- Once consent is accepted on the website, return to your Roku; the pop-up should be gone.
- If the pop-up still appears, restart your Roku, reopen the NFL app, and try again.
If these steps do not resolve the issue, please keep us updated. We are actively working with our partners at the NFL app to find a solution.
All the best,
Cheldid not solve the problem. I can watch NFL on my phone but not on my TV
How do I downvote this reply? It's useless
I have subscribed to NFL but am unable to access live games
same
Hi Community users!
Greetings from the Roku Community.
Thanks for bringing this to our attention. Rest assured that we'll review this playback issue happening on the NFL channel on your Roku and help you get back on streaming.
In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:
- Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- Channel build version, and when did you start experiencing this?
We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.
Best regards,
CarlyI have:
Model: 4800X - Roku Ultra
Serial Number: X01000AAN5TL
Device ID: S02A20AAN5TL
Software Version: 14.0.4 build 12221-C2
Tracker ID: tl-424-749
NFL Channel Version: 5.0 build 71
Issue has occurred since September. Worked fine last year from September through February (in that I was able to stream all games throughout that time).
The NFL app just quit working last week. When I click the app it tries to load and then goes back to the home screen. I also currently have an NFL+ subscription and I can't remove the app. I unplugged the TV for several minutes, logged out of my NFL account and then tried to restart everything but nothing!!! It won't even let me airplay the content from my mobile device to my TV. I am extremely frustrated. I really hope someone can help me. Thank you in advance!
Welcome to the Roku Community, Lita4202!
Thanks for letting us know about the playback issues you're currently experiencing within the NFL app on your Roku. Rest assured that our relevant team is currently looking into this.
It would be appreciated if you could provide us with the details requested above post so we can include this in the process of investigation.
We'll be looking forward to your response.
Best regards,
CarlyHi Community users!
Greetings from the Roku Community.
We've received updates from the team and we would want you to please try launching the app again to see if the issue persists.
If so, please provide us with a Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID) as this would be very helpful for our investigation.
We'll be looking forward to your update.
Best regards,
Carly
