Forum Discussion

edwinhernandez3's avatar
edwinhernandez3
Binge Watcher
3 years ago
Solved

I can not see the Puerto Rico FTA Channels

Some of the channels don't open. Its been a week this is happening 

  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hey edwinhernandez3,

    Thanks for reaching out to the Roku Community!

    We understand that you're missing channels with the Puerto Rico FTA. You can troubleshoot to resolve this by following these steps.

    1. Remove the channel from the Roku device.
    2. Restart the Roku device from Settings > System > System Restart.
    3. Add the channel back.

    One additional suggestion we would like for you to try is performing a system update. You can check for a manual system update by navigating to Home > Settings > System > System Update > Check Now. and see if you notice any difference. For more troubleshooting steps with any channel playback issue, follow our support link: How to resolve a channel playback issue | Official Roku Support

    If the issue persists, it's best to contact the channel provider directly to inquire further and address the issue. Most channels are maintained and developed by the channel providers themselves.

    Let us know about what you find out.

    All the best,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi edwinhernandez3,

    Thanks for keeping us posted.

    Please be informed that the channel providers maintain their content with their channel on the Roku platform. It might be best to contact the channel provider directly and let them know about the issue and inquire further about a resolution.

    We hope for your understanding regarding this.

    All the best,
    Kash

36 Replies

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi edwinhernandez3,

    Thanks for your first post in the Roku Community!

    We would be more than happy to look further into this issue but will need more details. Can you please provide us with the following information:

    • When did this issue first start occurring?
    • Which streaming channels are you experiencing this issue on?
    • Does the issue only occur on a specific channel or all channels on your Roku device?
    • Do you receive any error codes or messages? If yes, please let us know.
    • What troubleshooting steps have you taken so far to try to resolve the issue?

    We look forward to hearing from you and looking closely into this issue. Thank you!


    Best regards,
    Mary

    • Rafael3326's avatar
      Rafael3326
      Channel Surfer
      3 years ago

      There are some channels that are not opening like, wapa, wapa deportes,punto uno what is going on its been 2 weeks like these on puerto rico fta channel i pay a subcription for nothing you will loose a lot of custommers because wapa tv is one of the most imporyant channels in puerto rico im very dissapointed

      • RokuNimfa-C's avatar
        RokuNimfa-C
        Retired Moderator
        3 years ago

        Hi Rafael3326, 

        Thanks for reaching out to the Roku Community. 

        We apologize for the inconvenience this has caused. Do you receive an error message or code? Have you tried to remove the channel and see if it helps? If you haven't tried it yet, you can remove the affected channel and re-install it. 

        To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

        For detailed instructions, refer to this Support link: How do I resolve channel playback issues?


        Regards,
        Nimfa

    • hematos's avatar
      hematos
      Newbie
      3 years ago

      The channels that stop working weeks ago are, WAPA TV, NBC, and ABC. I tried, rebooting the ROKU device, but that did not work.

    • edwinhernandez3's avatar
      edwinhernandez3
      Binge Watcher
      3 years ago

      It's been 2 months since I had problems with channels 2.2, 4.1, and 4.2. When is this problem going to resolve?

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        3 years ago

        Hey edwinhernandez3,

        Thanks for reaching out to the Roku Community!

        We understand that you're missing channels with the Puerto Rico FTA. You can troubleshoot to resolve this by following these steps.

        1. Remove the channel from the Roku device.
        2. Restart the Roku device from Settings > System > System Restart.
        3. Add the channel back.

        One additional suggestion we would like for you to try is performing a system update. You can check for a manual system update by navigating to Home > Settings > System > System Update > Check Now. and see if you notice any difference. For more troubleshooting steps with any channel playback issue, follow our support link: How to resolve a channel playback issue | Official Roku Support

        If the issue persists, it's best to contact the channel provider directly to inquire further and address the issue. Most channels are maintained and developed by the channel providers themselves.

        Let us know about what you find out.

        All the best,
        Kash

  • Loiza's avatar
    Loiza
    Newbie
    3 years ago

    I can not see the Puerto Rico FTA Channels

    Please we need this app.

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      3 years ago

      Hi Community users,

      Thanks for bringing this to our attention.

      Please be advised that the channel providers are the ones who developed and maintain their channel on the Roku platform. You can contact the channel provider to inquire and request that they make their channel available for streaming on Roku. To understand this better, here's some information as to why an app is no longer available on Roku streaming devices.

      For further clarification, please let us know.

      Regards,
      Janadee

      • DoctorDLC's avatar
        DoctorDLC
        Newbie
        2 years ago

        How can we contact the channel provider??? Who is the channel provider and how this issue can be solved???

  • Rafael3326's avatar
    Rafael3326
    Channel Surfer
    3 years ago

    Roku is not good anymore they removed the puerto rico fta channels we need to not to use roku anymore

  • Milly2's avatar
    Milly2
    Newbie
    3 years ago

    There are some chanels that is about more than a week cant see them!!

    When are they going to fix it!!!

  • edwinhernandez3's avatar
    edwinhernandez3
    Binge Watcher
    3 years ago

    I did everything, and still Puerto Rico's FTA channels are not working. I unsubscribe, then go to settings, then restart, and still the channels are not working. What else can I do? Channels 2, 4.1, and 4.2 are not working.

    • edwinhernandez3's avatar
      edwinhernandez3
      Binge Watcher
      3 years ago

      It's been 2 months, and I'm still having problems with my Puerto Rico FTA channels. I would like to know when these channels will open; channels 2.2, 4.1, 4.2, and other channels are not working.

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        3 years ago

        Hi edwinhernandez3 Milly2,

        Greetings from the Roku Community!

        Thanks for bringing this up to our attention. We'd like to a closer look at this.

        It sounds like you may have created a Roku account that isn't located in your current region. If channels in your region are not available, it may indicate that your device is linked to an account that was created in a different region where that channel may not be offered by the channel provider. 

        You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue.
        We would recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: How do I create a Roku® account? 

        Once your new account is set up, try to perform a factory reset on your device and link it to your new account. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

        If the issue persists, you'll need to contact the channel provider for further assistance.

        Best regards,

        Rey

  • 3LNaples's avatar
    3LNaples
    Reel Rookie
    3 years ago

    What happened with Puerto Rico Channel FTA? Said is not longer available??? 

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      3 years ago

      Hi 3LNaples,

      Thanks for the first post here in the Roku Community!

      Could you please provide more specific information about the issue you are experiencing? Have you tried following the troubleshooting steps on our support page to see if it helps resolve the issue? How to resolve a channel playback issue

      However, sometimes, our content providers may choose to remove their channel from our platform at their request. In other cases, a channel may be removed by us if it violates our terms and conditions. We take reports of piracy or any other unlawful activity very seriously.

      For more references on why an app is no longer available on Roku streaming devices, visit our support page.

      Please keep us posted on what you find out.

      All the best,

      Chel

    • 3LNaples's avatar
      3LNaples
      Reel Rookie
      3 years ago

      Gustavo 9 are you? Roku still have a message about that channel.