Forum Discussion

Smille74's avatar
Smille74
Newbie
4 months ago

I can not access Paramount+ even with a Roku Subscription

I have a Hisense TV that has Roku built in. When I go to launch then Roku app it asks me to sign in.  I have a Paramount+ subscription in that I subscribe to through Roku. After launching the app I’m asked to sign in, which I do through the web. After signing it I’m brought to a screen on the Paramount app that says I have an existing Roku subscription and to sign in.  I’ve repeated this sign in process several times.  I’ve powered off my Roku TV to power cycle the system.  This has not fixed the issue.  I tried removing the app, but the only options it gives me is to renew my subscription or move the app to a different location on my screen.  The Paramount+ app is version 9.6 build 20250228.  It seems my last option would be to factory reset the tv and then go through and sign in to all my apps again. 

1 Reply

  • renojim's avatar
    renojim
    Community Streaming Expert
    4 months ago

    Try accessing Paramount+ through "The Roku Channel" or add "Paramount+ on Roku Channel" to your Home Screen by searching for it in the "Streaming Store".