Forum Discussion

jarome's avatar
jarome
Reel Rookie
2 years ago
Solved

I can no longer watch AppleTV on my Roku 4800X

I made no changes. Now I just get a blank screen for about 2 weeks now.

  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi jarome,

    Thanks for the response!

    In some cases, removing the channel and then reinstalling it may help. To ensure the process is successful, follow the steps below, making sure you restart your Roku device before adding the channel again.

    1. Remove the channel. Highlight the channel tile on your Home screen and press the Star button on your remote to open the options menu. Select remove channel and confirm.
    2. Restart your Roku Device. Home > Settings > System > Power. "If you do not see a Power submenu, skip to the next step." System restart.
    3. Reinstall the channel. Visit the Roku Channel Store and add the channel again.

    Please keep us posted on how it goes.

    All the best,

    Chel

8 Replies

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi jarome,

    A warm welcome to the Roku Community!

    Could you provide us with more details about your concern? What are the steps to reproduce the issue you are seeing? Does the issue only occur on that specific channel or all channels on your Roku device? What troubleshooting steps have you already taken to try to resolve the issue?

    With more details, we will be able to best assist you.

    Best regards,

    Chel

    • jarome's avatar
      jarome
      Reel Rookie
      2 years ago

      All other channels work. Just Apple TV no longer does. Not sure what steps to take?

      I have gigabit ethernet connection.

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi jarome,

        Thanks for the response!

        In some cases, removing the channel and then reinstalling it may help. To ensure the process is successful, follow the steps below, making sure you restart your Roku device before adding the channel again.

        1. Remove the channel. Highlight the channel tile on your Home screen and press the Star button on your remote to open the options menu. Select remove channel and confirm.
        2. Restart your Roku Device. Home > Settings > System > Power. "If you do not see a Power submenu, skip to the next step." System restart.
        3. Reinstall the channel. Visit the Roku Channel Store and add the channel again.

        Please keep us posted on how it goes.

        All the best,

        Chel