Forum Discussion

iampuero's avatar
iampuero
Reel Rookie
4 years ago

I can’t login to Globoplay app on Roku

I subscribed to Globoplay channel on Roku, installed the app but can’t login to Globoplay.  On the Globoplay app I am prompted to create a profile and when I enter my Roku credentials it does not accept them.  If I create a new account it assumes I want a new paid for subscription with Globo which doesn’t make sense because that would be two payments for the same product.
How do I login to Globoplay with my Roku subscription?

3 Replies

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  • renojim's avatar
    renojim
    Community Streaming Expert

    If you pay for something through Roku generally you can only use that subscription/purchase on a Roku device.  Cancel your Roku based subscription and subscribe directly with Globoplay if you want to use it on different devices.

  • DBDukes's avatar
    DBDukes
    Community Streaming Expert

    iampuero 

    To add to what renojim said, it works that way for other streaming platforms (Amazon, Apple, etc) as well. It's not a Roku limitation, but currently something all platforms do. I don't like it but here we are. Roku's no worse than the others with this, but they're no better in this regard either.