Forum Discussion

jason_19's avatar
jason_19
Newbie
12 months ago
Solved

i can’t download prime video it says not enough memory

no matter how many apps i delete it still shows the not enough memory pop up i only have youtube and netflix and tubi despite the fact i had 13 apps and prime used to still work i kept 3 and it doesn’t work i tried deleting it and downloading it it shows not enough memory pop up and doesn’t let me install it and i don’t know what to do i tried powering my tv on and off but i dont get how it worked when i had almost 10 more apps but now that i only have 3 that i’ve been having it says it doesn’t have memory and i need to delete more apps

  • RokuTakashi's avatar
    RokuTakashi
    12 months ago

    Hi, jason_19 

    Greetings and welcome to the Roku Community.

    The issue you have encountered is commonly related to memory issues that can be resolved with troubleshooting steps we'll provide that you can perform. To fix this issue, kindly refer to the steps below:

    Remove apps that you rarely use (include Prime Video in the process.

    • Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".

    Once you've removed all the rarely used apps/channels, restart your Roku device's system.

    • Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).

    After performing these steps, kindly add and install Prime Video once again and you should be able to access it successfully. 

    We hope this works, and let us know if you have further concerns or inquries.

    Best wishes,
    Kash

5 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    12 months ago

    Hi, jason_19 

    Greetings and welcome to the Roku Community.

    The issue you have encountered is commonly related to memory issues that can be resolved with troubleshooting steps we'll provide that you can perform. To fix this issue, kindly refer to the steps below:

    Remove apps that you rarely use (include Prime Video in the process.

    • Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".

    Once you've removed all the rarely used apps/channels, restart your Roku device's system.

    • Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).

    After performing these steps, kindly add and install Prime Video once again and you should be able to access it successfully. 

    We hope this works, and let us know if you have further concerns or inquries.

    Best wishes,
    Kash

  • JWS9518's avatar
    JWS9518
    Roku Guru
    12 months ago

    Sounds like the cache memory has gotten corrupted.

    Powering on and off most likely won't work.

     

    Go into settings and do a system restart and see if that helps.

     

    You could also try unplugging the Roku for 30 to 60 seconds as well, if the system restart doesn't help.

  • RobertJoseph00's avatar
    RobertJoseph00
    Channel Surfer
    12 months ago
    It sounds like your TV's storage may be full due to cached data or hidden files. Try clearing the cache and data for apps like Netflix, YouTube, or Tubi in your TV's settings under "Storage" or "Apps." Delete unused or pre-installed apps you don’t need and check for downloaded files or offline content to free up space. If that doesn’t help, consider a factory reset to clear all data and start fresh. Alternatively, if your TV supports external storage, use a USB drive or SD card to expand space.
  • Army1958's avatar
    Army1958
    Newbie
    11 months ago

    can't download you tube says not enough memory. never had this problem before.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      11 months ago

      Hi, Army1958 

      Greetings, and welcome to the Roku Community!

      We understand your concern about experiencing the same issue mentioned in this thread. Please refer to my previous post, which is marked as an accepted solution. This troubleshooting step has been effective in resolving the issue discussed here.

      Make sure you uninstall apps that you rarely use and perform the system restart instructed above before installing the YouTube app on your Roku device.

      We hope this helps and let us know if you have further concerns or inquries.

      Best wishes,
      Kash