I bought a Roku router and nothing is playing
today I bought a Roku express I connected it and when I logged into my Netflix and my HBO Max and I tried to play a movie. All I got was a black screen on both websites. Anybody know how I can fix that the Wi-Fi is working perfectly and the device is connected to everything it needs to be connected to, so I don’t know what to do. I’m thinking about taking it back now, but I don’t know. Maybe y’all have some ideas
Thanks for posting here in the Roku Community, Richizzy!
We appreciate your effort to reach out to us directly. We'd like to be able to help you get back on streaming.
Here is a quick fix you might try:
- Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
- Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
- Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.
For more troubleshooting options, you can visit this support article: Issues playing content on your Roku device.
Please let us know if this helps your concern.
Best,
Emman
