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Bam5's avatar
Bam5
Newbie
2 years ago
Solved

I am having playback issues on IQIYI even though I have premium subscription

I have premium subscription on IQIYI good till 6/2024 and the drama that I am watching will not go beyond episode 6, which is what those with only VIP subscription can watch. I have never had this issue before since I think that the premium subscription will entitle me the same screening privileges as the VIP subscribers except I can watch it on 4 devices. How do I fix this or how can I reach tech to help resolve this quickly? I find this very annoying and cannot watch dramas while I am still paying for it. If I cannot get help quickly then I will for sure cancel my subscription soon

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Bam5

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you for bringing this to our attention. We recommend reaching out to the channel provider directly and inquire further about this issue since you're directly subscribed to their channel. Also, the channel provider manages their own content, and it would be best to reach out for support with them for this issue to be addressed.

    We hope this will be sorted out soon.

    All the best,
    Kash

1 Reply

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Bam5

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you for bringing this to our attention. We recommend reaching out to the channel provider directly and inquire further about this issue since you're directly subscribed to their channel. Also, the channel provider manages their own content, and it would be best to reach out for support with them for this issue to be addressed.

    We hope this will be sorted out soon.

    All the best,
    Kash