Forum Discussion

Mgranger1's avatar
Mgranger1
Reel Rookie
2 years ago

I am having issues play spiderwick chronicles and I keep getting play back error

I have the Roku app on my fire stick and I have uninstalled it and installed it again. I have also changed my wifi connection. I have played other movies on the app and they play fine but when I play...
app playback
RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Thanks for the added information, Mgranger1.

In this case, may we know on what location are you streaming this from? It may be possible that it is not available in your current location as this is only released free on The Roku Channel in the US.

We'll be looking forward to your confirmation. 

Thanks,
Carly

JessJesinghaus's avatar
JessJesinghaus
Newbie
2 years ago

I have the exact same issue! Amazon Fire Roku app. I’ve uninstalled the app, signed out / back in, reset my Fire stick, disconnected from WiFi. Nothing works. I’m located in USA (Oregon if that matters). This is apparently a unique issue to the Amazon Fire Roku app (?) as I have a Roku TV in the next room which will ply Spiderwick no problem   I can watch other shows on my Fire Roku, but not Spiderwick. 

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Greetings from the Roku Community, JessJesinghaus!

    Reporting the playback issues you are currently experiencing with the series Spiderwick Chronicles is highly appreciated. No worries! We're here to look closely into this matter and find you the best resolution so you can continue streaming.

    May we first know if this is the only series you are having issues with streaming? Are you able to stream other content on The Roku Channel on your Firestick device? Also, are there any error messages prompted?

    With more detailed information, we'll be able to assess your concern better and provide you with an accurate resolution.

    Best regards,
    Carly

    • justwanttowatch's avatar
      justwanttowatch
      Newbie
      2 years ago

      I’m having the same issues been trying to watch for two days. 

      A playback error continues to pop up. I am in the usa and I’m able to stream other shows fine. I am unable to stream on my fire stick or roku tv 

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        A warm welcome here in the Roku Community, justwanttowatch!

        Thanks for letting us know about being unable to stream this Spiderwick Chronicles series on The Roku Channel app through your Firestick device.

        We are aware of this ongoing playback issue, and the appropriate Roku team is currently in the process of investigation to determine the cause. Once we've been notified of any updates, we'll let you know.

        Your patience and understanding are hihgly appreciated as we continue to work on this.

        Thanks,
        Carly