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retrogirl1's avatar
retrogirl1
Channel Surfer
2 months ago
Solved

Hulu not showing on home screen of second Roku

I signed up for Hulu yesterday. I have 3 Rokus here and wanted to add it to them. I added it to my bedroom, no problem. Came into my study and added it. I can access it from the Hulu button on my rem...
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  • RokuSuzyL's avatar
    RokuSuzyL
    2 months ago

    Thank you retrogirl1!

    Here's what I can suggest. Let's try updating the device's software by navigating to Settings > System > System update > Check now. Once you've done this, try to see if the Hulu app appears on the Home Screen. 

    Let me know if that works!

    Roku Community Team

retrogirl1's avatar
retrogirl1
Channel Surfer
2 months ago

Thanks for your reply!  Yes, I have looked at the bottom of the home screen and Hulu is not there.

If I search (left sidebar) for Hulu it has the option to OPEN APP ... yet it definitely is not on my home screen.

Also odd that this is only happening on one tv/Roku box.

RokuSuzyL's avatar
RokuSuzyL
Community Moderator
2 months ago

Thanks for that clarification! retrogirl1 

Could you share with us the model of the Roku device/s on which the Hulu app is not showing on the homescreen? 

We'll wait for your response!

Roku Community Team

  • retrogirl1's avatar
    retrogirl1
    Channel Surfer
    2 months ago

    Hi, I looked it up under Settings:

    3930X-Roku Express

    Thanks!

    • RokuSuzyL's avatar
      RokuSuzyL
      Community Moderator
      2 months ago

      Thank you for providing that info, retrogirl1 

      Could you also provide the serial number? You can get that by navigating to Settings> System > About. 

      Let us know when you can!

      Roku Community Team

      • retrogirl1's avatar
        retrogirl1
        Channel Surfer
        2 months ago

        Thanks - serial number is:   

        X00400SR84SN