Forum Discussion

RCCola's avatar
RCCola
Newbie
3 years ago
Solved

Hulu no longer available on this Roku device

Tried to select Hulu this morning and screen says "Hulu is no longer available on this Roku device" and that it needs to be upgraded.  What are the options to resolve this?
  • atc98092's avatar
    atc98092
    3 years ago

    Roku has stopped supporting the Roku 4 for reasons that have been covered in other threads. Hulu is owned by Disney, and Disney decided they would also stop supporting the Roku 4 on all of their services. I personally don't use Hulu, so no idea what might be lost by dropping their service.

    If the content on Hulu is valuable enough to want to keep the service, you will need new players. My recommendation is the Express 4K+. If you look on the menu of your Roku 4, you will see a menu option labeled "My Offers". Roku might have a discount offer for you to replace your Roku 4, and it would be shown here. Roku also includes offers on your user web page, but I don't see any hardware offers there, at least on my account.

makaiguy's avatar
makaiguy
Community Streaming Expert
3 years ago

Hulu says it wrote the current version of its Roku channel app to be compatible with the following Roku models, running Roku operating software version 11 or higher.  Older Roku models not on this list are no longer supported by Hulu.  If your older Roku model is not on this list, you'll need to replace it with a supported model in order to receive Hulu.

You can check your Roku model and model number via Roku menu path Settings > System > About. Presumably newer models not yet listed by Hulu will also work. (This information is current as of June 1, 2023. For updates, see the link below)

Roku 2 (4210X)
Roku 3
Roku Streaming Stick (3600X, 3800X), Stick+, 4K, 4K+
Roku Express, Express+, 4K, 4K+
Roku Premiere, Premiere+
Roku Ultra, Ultra LT
Roku Smart Speaker
Roku TV, 2K, 4K, 8K

Source: https://help.hulu.com/s/article/supported-roku

Penmartin's avatar
Penmartin
Newbie
3 years ago

I have the roku Ulta 4400x and hulu is not available on my device.  I guess what we need to know what devices DO support hulu?

  • atc98092's avatar
    atc98092
    Community Streaming Expert
    3 years ago

    The Roku 4400 is not an Ultra. It is the Roku 4. As to what models are still supported by Disney services, this is their latest list:

    • Roku 2 (4210X)
    • Roku 3
    • Roku Streaming Stick (3600X, 3800X), Stick+, 4K, 4K+
    • Roku Express, Express+, 4K, 4K+
    • Roku Premiere, Premiere+
    • Roku Ultra, Ultra LT
    • Roku Smart Speaker
    • Roku TV, 2K, 4K, 8K

    I would expect the 4210, Roku 3 and Stick 3600 to be the next ones dropped, as they are 3rd/4th generation devices and getting pretty old.  

    • Whitney83's avatar
      Whitney83
      Binge Watcher
      3 years ago

      I have an ultra lt and back in may for about 2 weeks it didn't work on that one, my other ultra lt or the premiere. Every other app worked fine like max, netflix, prime, youtube etc. After doing my own troubleshooting and nothing fixed it I was on the hulu chat and phone for 6 hours and nothing fixed the problem. I ended up canceling on May 30th and getting a full refund. I still don't understand...