Forum Discussion

RCCola's avatar
RCCola
Newbie
3 years ago
Solved

Hulu no longer available on this Roku device

Tried to select Hulu this morning and screen says "Hulu is no longer available on this Roku device" and that it needs to be upgraded.  What are the options to resolve this?

  • atc98092's avatar
    atc98092
    3 years ago

    Roku has stopped supporting the Roku 4 for reasons that have been covered in other threads. Hulu is owned by Disney, and Disney decided they would also stop supporting the Roku 4 on all of their services. I personally don't use Hulu, so no idea what might be lost by dropping their service.

    If the content on Hulu is valuable enough to want to keep the service, you will need new players. My recommendation is the Express 4K+. If you look on the menu of your Roku 4, you will see a menu option labeled "My Offers". Roku might have a discount offer for you to replace your Roku 4, and it would be shown here. Roku also includes offers on your user web page, but I don't see any hardware offers there, at least on my account.

  • RokuJharra-Q's avatar
    RokuJharra-Q
    5 months ago

    Ishmoo 

    Welcome to the Roku Community!

    We’re here to help clarify things for you!

    As @atc98092 and @andyross mentioned, Roku 4 (4400x) is a deprecated device and won't receive the newest OS (Roku OS 14.1). Check out our release notes and see the list of supported devices here: Roku OS software release notes.

    To continue enjoying Hulu, consider purchasing a new Roku streaming device. Check out the Roku offers for great deals and upgrade options here at http://my.roku.com/offers. You can also contact me directly for an upgrade offer.

    If you need more assistance, please send us a private message here.

    Best,
    The Roku Community Team

32 Replies

  • atc98092's avatar
    atc98092
    Community Streaming Expert
    3 years ago

    You didn't specify what model Roku you have. We need to know that information to be more specific.

    Each channel provider has the ability to select what model devices can use their channel. If they (such as Hulu) make a decision to drop support for an older device, then your only option is to upgrade your device. It is not Roku making that decision, but the channel provider. 

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    3 years ago

    Hulu says it wrote the current version of its Roku channel app to be compatible with the following Roku models, running Roku operating software version 11 or higher.  Older Roku models not on this list are no longer supported by Hulu.  If your older Roku model is not on this list, you'll need to replace it with a supported model in order to receive Hulu.

    You can check your Roku model and model number via Roku menu path Settings > System > About. Presumably newer models not yet listed by Hulu will also work. (This information is current as of June 1, 2023. For updates, see the link below)

    Roku 2 (4210X)
    Roku 3
    Roku Streaming Stick (3600X, 3800X), Stick+, 4K, 4K+
    Roku Express, Express+, 4K, 4K+
    Roku Premiere, Premiere+
    Roku Ultra, Ultra LT
    Roku Smart Speaker
    Roku TV, 2K, 4K, 8K

    Source: https://help.hulu.com/s/article/supported-roku

    • roncachamp's avatar
      roncachamp
      Reel Rookie
      3 years ago

      I have three Roku 4s.  Hulu is no longer available on them.  I now must decide whether to replace them and remain a Hulu subscriber or to drop Hulu.  I wonder how many subscribers Hulu estimated it would lose when it decided to write the current version of its Roku channel app to be incompatible with some Roku models?

      • atc98092's avatar
        atc98092
        Community Streaming Expert
        3 years ago

        Roku has stopped supporting the Roku 4 for reasons that have been covered in other threads. Hulu is owned by Disney, and Disney decided they would also stop supporting the Roku 4 on all of their services. I personally don't use Hulu, so no idea what might be lost by dropping their service.

        If the content on Hulu is valuable enough to want to keep the service, you will need new players. My recommendation is the Express 4K+. If you look on the menu of your Roku 4, you will see a menu option labeled "My Offers". Roku might have a discount offer for you to replace your Roku 4, and it would be shown here. Roku also includes offers on your user web page, but I don't see any hardware offers there, at least on my account.

    • Pickel's avatar
      Pickel
      Newbie
      3 years ago

      I have a roku 4 with software version 11.5.0, that's 11 or higher right? Why can I not play hulu? 

      • atc98092's avatar
        atc98092
        Community Streaming Expert
        3 years ago

        Hulu is owned by Disney. Disney has dropped support for the Roku 4 with all of their content. Hulu will no longer work on the Roku 4, same as the Disney+ channel.

    • Penmartin's avatar
      Penmartin
      Newbie
      3 years ago

      I have the roku Ulta 4400x and hulu is not available on my device.  I guess what we need to know what devices DO support hulu?

      • atc98092's avatar
        atc98092
        Community Streaming Expert
        3 years ago

        The Roku 4400 is not an Ultra. It is the Roku 4. As to what models are still supported by Disney services, this is their latest list:

        • Roku 2 (4210X)
        • Roku 3
        • Roku Streaming Stick (3600X, 3800X), Stick+, 4K, 4K+
        • Roku Express, Express+, 4K, 4K+
        • Roku Premiere, Premiere+
        • Roku Ultra, Ultra LT
        • Roku Smart Speaker
        • Roku TV, 2K, 4K, 8K

        I would expect the 4210, Roku 3 and Stick 3600 to be the next ones dropped, as they are 3rd/4th generation devices and getting pretty old.  

  • PoohBear's avatar
    PoohBear
    Reel Rookie
    2 years ago

    I have a Roku 4400X and received the same message so I deleted the channels(Hulu & Disney+). Today (06/17/2023) I saw an ad for Avatar 2 on Disney+ on my device. I clicked it and the channel was downloaded and opened to the same message of non-supporting device. I clicked "ok" and the channel opened to my subscription. I decided to test Hulu, so I downloaded it and it also opened, with no problem. Maybe it's some type of glitch but both Hulu and Disney+ are working on my Roku 4400X!

  • Ishmoo's avatar
    Ishmoo
    Reel Rookie
    5 months ago

    I know my Roku is old as dirt. I dug it out of a drawer because my AirTV stopped working. Thing is, I was watching Hulu last night but suddenly now it’s not working. It stopped supporting Hulu sometime TODAY? That’s just weird.