Hulu keeps going back to the Roku Home Screen
- 2 years ago
Hi ronk1943,
Thanks for providing more information about a playback issue on the Hulu channel. We'd be glad to check more to see how we can assist. We recommend starting here to troubleshoot channel issues.
Follow these steps:
- Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose "Remove channel".
- Next, restart your device from Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).
- After your Roku device restarts, visit the Roku channel store and add the channel again.
See more tips and troubleshooting steps for this type of issue here: How to resolve a channel playback issue.
If the issue remains unresolved, please be advised that many channels on Roku are maintained by the channel developers themselves. We suggest reaching out to Hulu's customer support team to report the issue and get help. You can contact them here.
All the best,
Chel
- 2 years ago
Hi Roku Commmunity!
Please be aware that we believe this issue is now resolved.
The channel provider has recently published an update that should help with the issue you are experiencing. At this time, we invite you to check for a channel update by navigating and selecting the Hulu channel and pressing the * button > Check for updates to make sure you have the most recent version of the channel.
Then once your channel has been updated, seeing if you are still experiencing an issue with the channel crashing.
Please keep us posted what you find out.
Thanks,
Danny