Forum Discussion

Riocielo's avatar
Riocielo
Channel Surfer
3 years ago
Solved

Hulu keeps going back to the Roku home screen

Hi Sir/Ma’am, It just started today that whenever I sign in to hulu, after scrolling down after to Continue watching, it goes back to the Roku home screen. please help. I already called hulu and ...
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hi everyone,

    Thanks for the posts.

    We appreciate your patience while we worked with the channel provider to investigate the issue. We believe the issue is now resolved.

    We would recommend checking to see if the issue you were experiencing is still occurring.

    Please keep us posted what you find out.


    Thanks,
    Danny

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Community users!

    We appreciate you bringing this to our attention. Regarding your concerns with the Hulu channel, we definitely want to help you with this. We recommend performing the steps below to resolve the issue:

    1. Remove the channel from the Roku device.
    2. Restart the Roku device from Settings > System > System Restart.
    3. Add the channel back.

    One additional suggestion we would like to recommend is to perform a system update. You can check for a manual system update by navigating to Home > Settings > System > System Update > Check Now. and see if you notice any difference.
    For more troubleshooting steps with any channel playback issue, visit our support article at this link: How to resolve a channel playback issue | Official Roku Support

    Keep us posted, and let us know if the issue persists.

    All the best,
    Kash

Riocielo's avatar
Riocielo
Channel Surfer
3 years ago

The problem was resolved on its own yesterday. The only thing I did was watch Masterchef and AGT through “keep watching” then when I tried to scroll down again it’s already resolved. Thank you. Will observe if it will happen again or not. 🙏

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

Hi everyone,

Thanks for the posts.

We appreciate your patience while we worked with the channel provider to investigate the issue. We believe the issue is now resolved.

We would recommend checking to see if the issue you were experiencing is still occurring.

Please keep us posted what you find out.


Thanks,
Danny

  • Jimbo22's avatar
    Jimbo22
    Newbie
    2 years ago

    Danny, I have nine Rolu’s in my house. Nine separate televisions, flat screens… Trying to troubleshoot. I turned all of them on to Fox News and after about a half an hour of watching Fox News all nine of them get sent back to the Roku home screen… Been going on for about two weeks.WTF?

  • tikobird's avatar
    tikobird
    Reel Rookie
    3 years ago

    This just started happening to me tonight. Our account is current and I can watch Hulu on my laptop so it's a Roku problem. How can you fix it?

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hello tikobird

    Thanks for reaching out here in the Community!

    Does the issue only occur on Hulu or across other channels installed on your Roku device?

    If you haven't tried yet, you can remove the affected channel and then re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

    For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

    Let us know how it goes.


    All the best,
    Kariza

  • ronk1943's avatar
    ronk1943
    Channel Surfer
    2 years ago

    For me Hulu jumps back to ROKU screen on several of my TVs.  This started happening about 3-4 days ago.

    So if it has been resolved I still need the fix.  

    Thanks

     

  • MooCows's avatar
    MooCows
    Newbie
    2 years ago

    Same issue here, happens consistently when watching Fox News on Hulu.  Can other shows on Hulu for hours without ant exiting to roku menu.  Exits every 20-45 minutes.  While wathing FoxNews.  Started a week or two ago.  Have done full resets on 2 Rokus.

  • Infantryman484's avatar
    Infantryman484
    Newbie
    2 years ago

    As of today the problem is not fixed and I only seem to have it whenever I watch any Fox owned channels

  • MichaelJNH's avatar
    MichaelJNH
    Newbie
    2 years ago

    June 12th, 7:00 am EDT, 8:00 am, 9:00 am. Still not resolved - happens every hour on the hour while watching HULU. We’re seeing it on multiple devices

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi Community users!

    We appreciate you bringing this to our attention. Regarding your concerns with the Hulu channel, we definitely want to help you with this. We recommend performing the steps below to resolve the issue:

    1. Remove the channel from the Roku device.
    2. Restart the Roku device from Settings > System > System Restart.
    3. Add the channel back.

    One additional suggestion we would like to recommend is to perform a system update. You can check for a manual system update by navigating to Home > Settings > System > System Update > Check Now. and see if you notice any difference.
    For more troubleshooting steps with any channel playback issue, visit our support article at this link: How to resolve a channel playback issue | Official Roku Support

    Keep us posted, and let us know if the issue persists.

    All the best,
    Kash