Forum Discussion

Riocielo's avatar
Riocielo
Channel Surfer
3 years ago
Solved

Hulu keeps going back to the Roku home screen

Hi Sir/Ma’am,

It just started today that whenever I sign in to hulu, after scrolling down after to Continue watching, it goes back to the Roku home screen.

please help. I already called hulu and they said to contact Roku because we did system restart and uninstall/install hulu and there’s no changes at all.

here are the information:

Roku device model 3920X - Roku Premiere

Serial number YHOOEV143035

Device id K430CE143035

Software OS/version 11.0.0 build 4193-91

Hulu version 6.61 build 0

thank you. Looking forward to hearing from you soon.

  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hi everyone,

    Thanks for the posts.

    We appreciate your patience while we worked with the channel provider to investigate the issue. We believe the issue is now resolved.

    We would recommend checking to see if the issue you were experiencing is still occurring.

    Please keep us posted what you find out.


    Thanks,
    Danny

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Community users!

    We appreciate you bringing this to our attention. Regarding your concerns with the Hulu channel, we definitely want to help you with this. We recommend performing the steps below to resolve the issue:

    1. Remove the channel from the Roku device.
    2. Restart the Roku device from Settings > System > System Restart.
    3. Add the channel back.

    One additional suggestion we would like to recommend is to perform a system update. You can check for a manual system update by navigating to Home > Settings > System > System Update > Check Now. and see if you notice any difference.
    For more troubleshooting steps with any channel playback issue, visit our support article at this link: How to resolve a channel playback issue | Official Roku Support

    Keep us posted, and let us know if the issue persists.

    All the best,
    Kash

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hey Riocielo

    Thanks for letting us know about the issue you're experiencing.

    Did you restart your Roku device before reinstalling the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > reinstall), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

    For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

    Let us know if there's any difference after.


    All the best,
    Kariza

    • Riocielo's avatar
      Riocielo
      Channel Surfer
      3 years ago

      Hi Kariza,

      thanks for the info. I already tried again the remove-restart-reinstall now and still there’s no changes.

      whenever I scroll down after the Continue watching it goes back to the roku home. Pls help🙏

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        3 years ago

        Riocielo

        Thanks for the prompt response.

        Have you checked other channels if the same issue occurs? Also, could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

        Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.

        Keep us posted!


        All the best,
        Kariza