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CNicole21's avatar
CNicole21
Reel Rookie
3 years ago
Solved

Hulu & Disney+ won’t download or show up

My Hulu & Disney+ won’t download on any of my Roku TVs. They’re all up to date but they’re not even showing up as channels on my TVs. What do I do? 

  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi CNicole21,

    Thanks for following up,

    After further review, you previously stated that you are located in Indiana, US. The system recognized that your Roku account is set under a different region. If you are using a Roku account that wasn't originated in the region in which you are using your device, you may encounter issues within a channel. 

    Here are a few things to try:
    What you need to do is to re-create your Roku account. If you plan on using the same email address. You need to deactivate your Roku account and from there you need to re-activate it. For more information about how to create an account, visit our Support page here: How to create a Roku account | Official Roku Support

    Then link the device again to your account just like you did with the initial setup. You may also refer to this link: How to activate or link your Roku streaming device | Official Roku Support

    After ensuring that you are using a US Roku account, can you verify if you are still experiencing the same issue?

    Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.


    Best regards
    Mary

3 Replies

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  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi CNicole21,

    Congrats on your first post in the Roku Community!

    We appreciate your time and letting us know about the issue you are experiencing. We'd be happy to take a closer look to see how we can help.

    Just to verify, where are you currently located?

    We also recommend checking if you recognize the Roku account email address that is linked to your Roku devices by going to Settings > System > About.  

    Our Roku FAQ provides additional information and complete steps on How to add apps to your Roku streaming device | Official Roku Support

    We look forward to hearing from you and looking closely into this issue. Thank you!


    Best regards,
    Mary

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi CNicole21,

    Thanks for following up,

    After further review, you previously stated that you are located in Indiana, US. The system recognized that your Roku account is set under a different region. If you are using a Roku account that wasn't originated in the region in which you are using your device, you may encounter issues within a channel. 

    Here are a few things to try:
    What you need to do is to re-create your Roku account. If you plan on using the same email address. You need to deactivate your Roku account and from there you need to re-activate it. For more information about how to create an account, visit our Support page here: How to create a Roku account | Official Roku Support

    Then link the device again to your account just like you did with the initial setup. You may also refer to this link: How to activate or link your Roku streaming device | Official Roku Support

    After ensuring that you are using a US Roku account, can you verify if you are still experiencing the same issue?

    Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.


    Best regards
    Mary