Forum Discussion

dwchapmanjr99's avatar
dwchapmanjr99
Reel Rookie
3 years ago
Solved

HTTP 500 when setting Account PIN option

When trying to set the option "Require a PIN to make purchases and add channels." the my.roku.com website provides an HTTP 500 error. I've tried, this, different brower, reboot, etc. "There was an ...
  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi dwchapmanjr99,

    Thanks for your first post in the Roku Community!

    We can certainly understand your concern that you are receiving an error message when updating your Roku PIN. We will work with you to know what went wrong so we can assist you further and fix the issue.

    We recommend trying to log in from another device or clearing the cache so you're able to update your Roku PIN at my.roku.com.

    Please try doing this and see if it helps with what you're experiencing.


    Best regards,
    Mary

  • dwchapmanjr99's avatar
    dwchapmanjr99
    3 years ago

    Different machine helped.  Thanks!  Very odd but it worked.

makaiguy's avatar
makaiguy
Community Streaming Expert
3 years ago

Flagging this to bring it to the attention of Roku employees RokuDanny-R, RokuKariza-D, & RokuMary-F

This is an error at Roku's end.  There is nothing you can do about it other than report it.

But having said that, I was just able to log into my account at https:/my.roku.com and update my PIN preferences.  Maybe the problem at Roku's end has been fixed.