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dwchapmanjr99's avatar
dwchapmanjr99
Reel Rookie
3 years ago
Solved

HTTP 500 when setting Account PIN option

When trying to set the option "Require a PIN to make purchases and add channels." the my.roku.com website provides an HTTP 500 error.

I've tried, this, different brower, reboot, etc.

"There was an unexpected error in the website. The current page will not load. Close and re-open your browser, navigate back to the website, and try repeating your last actions. If the problem persists, please contact our support team. "

  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi dwchapmanjr99,

    Thanks for your first post in the Roku Community!

    We can certainly understand your concern that you are receiving an error message when updating your Roku PIN. We will work with you to know what went wrong so we can assist you further and fix the issue.

    We recommend trying to log in from another device or clearing the cache so you're able to update your Roku PIN at my.roku.com.

    Please try doing this and see if it helps with what you're experiencing.


    Best regards,
    Mary

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  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    3 years ago

    Flagging this to bring it to the attention of Roku employees RokuDanny-R, RokuKariza-D, & RokuMary-F

    This is an error at Roku's end.  There is nothing you can do about it other than report it.

    But having said that, I was just able to log into my account at https:/my.roku.com and update my PIN preferences.  Maybe the problem at Roku's end has been fixed.

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi dwchapmanjr99,

    Thanks for your first post in the Roku Community!

    We can certainly understand your concern that you are receiving an error message when updating your Roku PIN. We will work with you to know what went wrong so we can assist you further and fix the issue.

    We recommend trying to log in from another device or clearing the cache so you're able to update your Roku PIN at my.roku.com.

    Please try doing this and see if it helps with what you're experiencing.


    Best regards,
    Mary

    • dwchapmanjr99's avatar
      dwchapmanjr99
      Reel Rookie
      3 years ago

      Different machine helped.  Thanks!  Very odd but it worked.

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi dwchapmanjr99,

        Thanks for the update.

        We're glad to know it's working now! Happy Streaming!

        Let me know if you have any other questions, and Have a good day!


        Best regards,
        Mary