Forum Discussion

mooreted's avatar
mooreted
Binge Watcher
6 years ago
Solved

How to turn Netflix autoplay on/off on Roku

I have logged into my Netflix account and turned off auto preview. The Netflix app on Roku still plays previews when I browse. I have tried rebooting the Roku. Why doesn't it work?
  • RokuTannerD's avatar
    RokuTannerD
    6 years ago

    Thanks for reaching out here. 

    With this type of settings change, you might try a channel refresh to see if this clears up the issue. Follow these steps, in order: 

    1. Remove the Netflix channel from the Roku home screen by navigating to the channel tile, pressing the * key and choosing 'Remove channel'. 

    2. Restart your Roku device from Settings>System>System restart 

    3. Add the Netflix channel back once more and sign in again. 

    This should help clear up that type of issue. Let us know if you have any other questions, or feel free to follow up with the channel provider directly. 

     

    Cheers,

    Tanner

boshk's avatar
boshk
Reel Rookie
6 years ago

i have a roku premiere. i turned off previews and restarted netflix, but it didnt take. then i restarted my roku and it now works. i used the remote shortcut to reboot, i dont know if that works any different than cycling power or rebooting through the menu. and the previews stopped.

i did not try re installing netflix or signing out and in. rebooting worked on the first try.

  • Heyitsrick's avatar
    Heyitsrick
    Roku Guru
    6 years ago

    Worked immediately for my Roku Premiere + after disabling auto-previews from my web browser. 

    • ljklhjhhjkhkjhk's avatar
      ljklhjhhjkhkjhk
      Binge Watcher
      6 years ago

      Same here with the Premier+ ... but can’t get them to stop on Stick+ or Ultra. 

      • jkblack's avatar
        jkblack
        Reel Rookie
        6 years ago

        Also cannot disable autoplay on my Stick+.  I've tried creating new Netflix profiles with autoplay disables, switching profiles, factory resetting the Stick+, forcing an update, unplugging it and reinstalling.  Nothing works.